Renewals Manager - French Speaker

Responsibilities

Renewal Management

• Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive high retention outcomes and maximize renewal rates.
• Work strategically on upcoming renewals, engaging with customers 120 days in advance to secure timely, predictable renewals.
• Prepare complex renewal quotes and contracts, ensuring accuracy and strict compliance with company policies.

Customer Engagement and Services Attachment

• Build and maintain strong relationships with key customer stakeholders to understand consumption patterns, business needs, and challenges.
• Act as a trusted commercial advisor, providing insights and solutions to maximize customer value, including the strategic integration of Professional Services.

Data Analysis and Forecasting

• Use data and reporting tools to track renewal performance, accurately forecast risk and revenue, and proactively identify at-risk accounts.
• Provide regular, detailed updates to the EMEA management team on renewal status, forecasts, and key performance metrics.

Cross-Functional Collaboration

• Work closely with Sales, Customer Success, Legal, and Finance to ensure a coordinated, frictionless approach to renewals and expansions.

Requirements

• 5+ years of customer-facing sales, account management, or revenue-carrying experience in a fast-paced, competitive SaaS or technology environment.
• Proven quota-carrying experience focused on closing renewals, managing commercial outcomes through execution, and consistently exceeding targets.
• Strong problem-solving, organizational, and commercial negotiation skills, including experience handling complex contractual terms.
• Outstanding verbal and written communication skills in French and English, with the ability to present confidently to diverse senior audiences internally and externally.
• Ability to prioritize effectively and manage a high volume of concurrent opportunities in a dynamic environment.
• Strong relationship-building skills with internal cross-functional teams and external stakeholders.
• Prior exposure to database, cloud, and infrastructure technology is highly preferred.
• Must be based in, or willing to relocate to, Dublin, Ireland.

Nice to Have

• Knowledge of Tableau and Salesforce.

Benefits

• Industry-renowned sales training, onboarding bootcamps, and ongoing career development programs.
• Collaborative, inclusive, and high-performance workplace culture.
• Competitive equity packages.
• Mental health, fertility, and parental leave benefits.
• Flexible hybrid working models.