Account Manager, Mid-Market
Own customer retention and revenue growth for Rippling’s mid-market accounts in Dublin. The role requires 4+ years of SaaS account management, sales, or quota-carrying customer success experience, with proven success in expansion sales, renewals, and structured commercial processes.
About the job
Responsibilities
- Proactively engage customers throughout key lifecycle events, including go-live, benefits renewal, executive business reviews, and contract renewal.
- Consult with clients to understand HR, IT, Finance, and global workforce management needs using a solutions-based selling approach.
- Build relationships with multiple stakeholders through remote meetings and navigate structured sales processes.
- Negotiate and coordinate customer procurement and contract execution.
- Build and manage a pipeline of subscription cross-sales, product upgrades, and contract renewals against monthly targets.
- Develop product knowledge and execute customer adoption playbooks and prospecting activities.
- Partner with product, support, and customer operations teams to drive customer success and long-term commitments.
- Take an entrepreneurial approach to the role.
Requirements
- 4+ years of SaaS experience in account management, sales, or quota-carrying customer success.
- Proven record of meeting and exceeding quota through new product sales and upgrades.
- Competitive, creative drive and ability to think outside the box to close deals.
- Ability to conduct sales discovery and demo meetings and manage a structured sales process.
- Proven success building and maintaining long-term commercial relationships.
- Highly effective communication and relationship-building skills.
- Strong organization, self-motivation, attention to detail, and follow-through.
- High integrity and willingness to challenge the status quo.
Compensation & Benefits
- Competitive on-target earnings package consisting of base salary and sales commission.
- Equity.
Skills
SaaS, Account Management, Sales, Customer Success, Sales Discovery, Product Demos, Pipeline Management, Contract Negotiation, Customer Adoption, Subscription Sales, Product Upgrades, Salesforce
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