Customer Growth Manager

Key Responsibilities

• Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
• Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
• Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
• Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
• Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
• Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams.
• Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey.
• Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain.

What We're Looking For

• 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS.
• Proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention).
• Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles.
• Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus.
• Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers.
• Deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform.
• Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting.
• Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment.
• (Preferred) Direct experience at a high-growth, developer-first, or AI/ML infrastructure company.
• (Preferred) Experience managing renewals in a consumption or usage-based pricing model.