Permit Operations Lead (Fully Remote)

Responsibilities

• Serve as primary customer point of contact, keeping them informed on permit status, timelines, and requirements.
• Provide training, coaching, feedback, and direction to junior team members; oversee their work, manage 1:1s, and empower team development.
• Oversee end-to-end permit application lifecycle: research requirements, prepare forms, gather documentation, and submit to authorities.
• Generate detailed reports on permit progress and deliver regular updates to customers and stakeholders.
• Optimize processes by identifying improvements, implementing best practices to streamline workflows and reduce bottlenecks.
• Ensure all permit applications are complete, accurate, and compliant with jurisdictional standards.
• Monitor and expedite permit approvals by tracking statuses and engaging with authorities.

Qualifications

• 3-5+ years of relevant experience in construction permitting, project management, or similar role (ideally in SaaS/tech).
• Strong understanding of permitting processes, regulations, compliance standards, and jurisdictional differences.
• Multi-state permitting experience highly preferred.
• Exceptional project management skills to balance multiple projects and deadlines.
• Outstanding communication and interpersonal skills for cross-functional collaboration and customer relationships.
• 2+ years leadership experience preferred: leading, managing, mentoring teams, performance management.
• Customer-centric mindset with background in customer success or sales.
• Critical thinker and problem-solver, calm under pressure.

What We Offer

• Competitive salary and equity.
• 100% company-paid medical, dental, vision + FSA.
• 401(k).
• Unlimited PTO and paid family leave.
• Home office & equipment stipend.
• Commuter benefits.