Customer Success Manager
Manages Corporate and Enterprise customer accounts, driving platform adoption, business value, renewals, and expansion. The role combines strategic customer advising, implementation oversight, commercial ownership, and cross-functional collaboration in a hybrid Paris setting.
About the job
Responsibilities
- Develop clear Success and Value Realisation plans, manage champions, and align stakeholders to deliver customer business outcomes.
- Navigate multiple departments to expand Pigment use cases and business value, drive ARR, and reduce portfolio risks.
- Oversee customer implementations, ensuring customers understand the platform’s value and achieve high adoption.
- Deliver presentations, recommend best practices, and structure creative solutions to optimize engagement.
- Lead development of the Pigment community through thought leadership, events, and best-practice development.
- Develop deep product expertise and collaborate with the product team on product vision and roadmap.
Requirements
- Significant experience in customer success, account management, or a similar role within a software or SaaS company.
- Proven experience managing Corporate and Enterprise accounts and driving adoption, satisfaction, renewals, and expansion.
- Experience with AI customer engagement strategies, automation technologies, and platforms.
- Strong commercial mindset with ownership of renewals and expansion revenue.
- Curiosity about new technology adoption and interest in best-in-class products.
- Excellent analytical skills for interpreting customer data, identifying trends, and uncovering growth and risk-mitigation opportunities.
- Outstanding communication and interpersonal skills, with the ability to build relationships with customers at all levels.
- Results-oriented, proactive, and strategic approach to problem-solving in a fast-paced environment.
- Fluent in French and English.
- Self-motivated and adaptable, able to work independently and collaboratively across functions.
Compensation and Benefits
- Competitive package.
- Alan Blue health insurance fully covered for employees and their families.
- Weekly lunch and flexible lunch vouchers through Swile.
- Egym Wellpass subscription for gyms, studios, and wellness spaces across France.
- Flexible working hours.
- Annual company offsite.
- High-end work equipment, subject to availability.
Skills
SaaS, Customer Success, Account Management, Artificial Intelligence, Automation Technologies, Data Analysis, Arr Management, Customer Implementations, Stakeholder Management
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