Senior Customer Engineer, Majors
Senior Customer Engineer serving major enterprise customers as a quota-carrying technical advisor, leading technical validation, architecture, onboarding oversight, adoption, and expansion. Requires customer-facing technical experience, enterprise network and security architecture expertise, strong executive communication, and commercial accountability.
About the job
Responsibilities
- Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure—including DNS, CDN, Zero Trust, network security, and Workers—to Cloudflare architectures.
- Define scope, success criteria, and evaluation plans for proofs of concept and technical validations.
- Deliver technical presentations, architectural diagrams, and demonstrations.
- Address technical objections, security-compliance questions, and complex architectural requirements.
- Define deployment strategies involving customers, partners, or Cloudflare Professional Services.
- Oversee technical onboarding and implementation as the primary executive and engineering contact.
- Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance.
- Monitor customer health and telemetry, resolve integration bottlenecks, reduce deployment risk, and drive time-to-value.
- Own technical discovery, demos, onboarding, technical health, risk, and expansion strategy with Account Executives.
- Carry a variable quota tied to new business and/or account growth; identify cross-sell and upsell opportunities.
- Lead technical quarterly business reviews and communicate return on investment to executives.
- Advise customers throughout onboarding, renewal, and expansion on architecture, AI control layers, security posture, and deployment confidence.
- Use AI agents, large language models, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.
- Develop and govern SOPs, architectural best practices, and technical guides for internal teams and customers.
Requirements
- Experience in a customer-facing technical role such as solutions engineering, customer engineering, professional services, sales engineering, technical account management, or forward-deployed engineering.
- Ability to design and clearly explain complex enterprise network and security architectures.
- Excellent communication skills, with the ability to translate technical concepts into business outcomes for engineers and C-level executives.
- Proven experience operating in a quota-carrying or revenue-aligned environment.
Skills
- DNS
- CDN
- Zero Trust
- Network Security
- Cloudflare Workers
- Security Architecture
- Enterprise Networking
- Proofs of Concept
- Technical Discovery
- Architectural Design
- Large Language Models
- AI Automation
- WAF
- Technical Presentations
Skills
DNS, Cdn, Zero Trust, Network Security, Cloudflare Workers, Security Architecture, Enterprise Networking, Proofs Of Concept, Technical Discovery, Architectural Design, LLMs, AI Automation, Waf, Technical Presentations
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