Strategic Account Director
Own renewals, expansion, executive relationships, and commercial outcomes across 6–8 high-value enterprise SaaS accounts. The role requires 8+ years in enterprise account management or sales, strong technical credibility, and fluency in strategic revenue processes.
About the job
Responsibilities
Own Strategic Accounts
- Manage a concentrated portfolio of 6–8 largest enterprise customers as the single commercial owner accountable for retention, satisfaction, and growth.
- Build relationships from day-to-day operators through CRO and VP of RevOps stakeholders.
- Create strategic account plans tied to customer revenue objectives.
Drive Renewal and Expansion
- Run renewals end to end, de-risking early and protecting contracted value as pricing shifts from per-seat to ACU/consumption.
- Identify and close expansion opportunities across teams, personas, and use cases.
- Ensure customer requests map to paid expansion rather than uncompensated scope.
Own the Executive Narrative
- Build senior-stakeholder relationships and lead Executive Business Reviews.
- Communicate ROI, productivity lift, roadmap alignment, pipeline influence, and revenue impact.
- Secure customer references, case studies, and logo rights.
Requirements
- 8+ years of experience in enterprise account management or sales.
- Track record of owning the largest and most complex accounts in a portfolio.
- Demonstrated personal accountability for revenue, renewals, and expansion.
- Technical credibility with AI-native workflows and the ability to translate technical value into business outcomes.
- Fluency in productivity per rep, LTV/CAC, expansion motions, and rigorous account and renewal processes.
- Experience with MEDDPICC-grade sales or account-management processes.
- Willingness to travel for Executive Business Reviews and relationship building.
Nice-to-Haves
- Experience at a fast-growing startup.
Compensation and Benefits
- Competitive early-stage equity.
- Health, dental, and vision coverage.
- Unlimited PTO and recharge days.
- Catered lunch Tuesday and Friday; dinners every day.
- Fully stocked kitchen.
- Cutting-edge technology and tools.
- Annual off-sites and monthly events.
- Commuter benefits.
Skills
Enterprise Account Management, Sales, Renewals, Account Expansion, Strategic Account Planning, Executive Business Reviews, Ai-Native Workflows, SaaS, Acu, Ltv/Cac, MEDDPICC, Pipeline Management, Revenue Operations
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