Senior Engineering Manager, Servicing

Responsibilities

• Lead, coach, and develop a high-performing engineering team of 10+ engineers focused on providing high quality solutions.
• Foster a collaborative and inclusive team culture that promotes innovation, continuous learning, and excellence.
• Oversee the design, development, and implementation of cross-functional projects which drive business outcomes.
• Ensure the reliability, performance, and scalability of customer-facing products, leveraging best practices in software engineering.
• Collaborate with architecture and infrastructure teams to ensure alignment with broader engineering goals.
• Partner with product managers, product designers, engineering leaders, legal, operations, analytics, and compliance teams to gather requirements and ensure solutions meet business needs and regulatory standards.
• Communicate effectively with stakeholders to keep them informed of project status, risks, and opportunities.
• Manage project timelines and resources to deliver high-quality product solutions on time.
• Implement frameworks to ensure efficient project execution and continuous delivery.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent) and 10+ years of experience, including 5 years of direct people management experience.
• Proven success leading and scaling high-performing engineering teams (e.g., growing headcount, improving delivery metrics, or managing multiple squads).
• Experience in workflow automation, data integrations, and event-driven architectures that power operational efficiency.
• Demonstrated ability to partner closely with Product and ML teams to deploy models at scale and build scalable production-ready systems.
• Exceptional communication skills with the ability to influence technical and non-technical audiences.
• Strong analytical, organizational, and strategic thinking skills with a bias for action.

Preferred Qualifications

• Experience building products in fintech, credit servicing, or customer support environments.
• Background in lending, recoveries, or collections systems with complex policy and compliance requirements.
• Experience developing senior engineers, tech leads, or emerging engineering leaders.
• Demonstrated ability to balance speed, quality, reliability, and compliance in high-stakes technical environments.
• Experience managing critical production issues in regulated environments where customer impact and compliance intersect.