Systems Admin Engineer II
Provides L2 IT administration, troubleshooting, documentation, remote support, and on-call incident response for dental practices. Requires at least 3 years of IT experience and familiarity with networking, Windows infrastructure, cloud systems, and endpoint administration.
About the job
Responsibilities
- Install, configure, and maintain computer hardware, software, peripherals, network, server, workstation, and cloud systems.
- Troubleshoot and resolve technical issues and monitor system performance, availability, and reliability.
- Create documentation to help fulfillment and customer experience teams provision and troubleshoot customer hardware and software.
- Provide remote and end-user technical support.
- Assist with IT projects and initiatives.
- Participate in an on-call rotation for after-hours support and incident response.
- Provide on-site office support two to three days per week, with additional support as needed.
Requirements
- 3+ years of professional IT experience.
- Knowledge of TCP/IP, DNS, DHCP, VPN, and VLAN technologies.
- Familiarity with Microsoft Windows Server, Intune, Active Directory, and Google Workspace.
- Experience with Windows operating systems and hardware.
- Strong problem-solving, analytical, communication, and interpersonal skills.
- Ability to work independently and collaboratively.
Nice-to-haves
- IT support experience in the dental or medical field.
- Experience with 3Shape, iTero, Alliedstar, or Medit.
- CompTIA A+, Network+, or Microsoft MCP certification.
- Experience with AWS, Azure, or Google Cloud.
- Asset management experience.
- Experience with BetterCloud, Zapier, or similar automation systems.
- Familiarity with PowerShell, Bash, or Python.
- Understanding of ITIL principles and best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience supporting customers in Europe and Asia.
Benefits
- Country-specific benefits may include healthcare, dental, mental health support, parental planning resources, retirement savings options, and paid time off.
Skills
TCP/IP, DNS, Dhcp, Vpn, Vlan, Windows Server, Microsoft Intune, Active Directory, Google Workspace, AWS, Azure, GCP, PowerShell, Bash, Python
Similar jobs
IT Support jobs
Vanta
Remote
Owns Workday design, configuration, administration, and continuous improvement across People, Payroll, Finance, IT, and Legal. Requires 5+ years of HRIS or People Systems experience, deep expertise in Payroll, Benefits, or Absence, and strong Workday security and business-process knowledge.
Dash0
Remote
Manages employee accounts, devices, endpoint security, and IT access throughout the full lifecycle in a remote EMEA environment. The role suits an organized junior IT professional with 0–2 years of experience and hands-on familiarity with Google Workspace and device management.
RSA
Cairo, Egypt
Provides end-user IT support for Microsoft 365 applications, Windows and Mac hardware, software installations, and ticket resolution. Requires a bachelor’s degree, at least one year of related experience, and familiarity with ITSM tools and Azure AD.
OpenLoop
Remote
Leads global IT operations and infrastructure for a healthcare SaaS platform, overseeing reliability, help desk services, compliance, cloud optimization, and AI-enhanced operations. Requires 8+ years of relevant experience and 5+ years managing technical teams.