Global Payroll Operations Specialist
Own UK payroll operations, including filings, reconciliations, audits, tax issue resolution, and customer support. The role requires deep UK payroll compliance expertise, HMRC dispute experience, and at least three years in a client-facing position.
About the job
Responsibilities
- Review and ensure timely filings and payments for all customers in the UK alongside the R&D team.
- Drive issue resolution and communicate with government agencies.
- Answer payroll-related customer questions and resolve issues promptly and efficiently.
- Reconcile and validate payroll outputs, including payslips, tax filings, and social security contributions.
- Conduct periodic payroll audits to ensure data accuracy, identify discrepancies, and resolve payroll issues.
- Document processes and tasks to streamline operations and share knowledge across the department.
- Work with Global Payroll Engineering and Product teams to ensure payroll software supports UK payroll and tax compliance requirements.
- Help address product bugs and issues, including calculation errors and file-generation errors.
- Help prioritize and implement internal tooling requirements and automated solutions.
- Participate in special projects to improve payroll processes.
Requirements
- Deep understanding of UK payroll and tax compliance requirements, including tax calculations, filing and payment requirements, and tax notice resolution.
- Experience handling audits, queries, calls, and disputes with HMRC on behalf of clients.
- 3+ years of experience in a client-facing role.
- Excellent written and verbal English communication skills, with confidence leading client calls about complex issues.
- Ability to manage and resolve customer support tickets.
- Strong project management, communication, organizational, analytical, and problem-solving skills.
- High attention to detail and ability to manage complex payroll calculations and reconciliations.
- Ability to work independently and collaboratively in a fast-paced environment.
- Continuous-learning mindset to stay current with UK payroll regulations and best practices.
- Experience with Google Suite or Microsoft Office, especially Docs, Sheets, and Excel.
Nice-to-haves
- Familiarity with Salesforce queues, JIRA, and Confluence.
Skills
Uk Payroll, Payroll Tax Compliance, Hmrc, Tax Calculations, Payroll Reconciliation, Payroll Audits, Tax Filings, Social Security Contributions, Google Sheets, Excel, Salesforce, Jira, Confluence
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