Credit Controller
Own hotel-partner collections and credit control while improving invoicing, commission tracking, and compensation processes across an international operation. The role requires 3–4 years of collections, credit control, or AR experience, strong Excel and communication skills, and comfort working independently in ambiguity.
About the job
Responsibilities
- Own collections and credit control for hotel commission partners, including chasing outstanding payments and resolving queries.
- Validate and optimize newly launched invoicing and collections processes with Business Operations.
- Establish tracking mechanisms for hotel commissions and partner arrangements.
- Map end-to-end compensation flows, identify bottlenecks, and document scalable processes.
- Build feedback loops across finance, partnerships, and operations teams.
- Review hotel contracts and validate commissions raised versus received.
- Build relationships with hotel partners and cross-functional teams across multiple countries.
- Use BI tools to track performance and provide insights.
- Deliver process improvements and revenue recovery initiatives.
Requirements
- 3–4 years of experience in collections, credit control, or accounts receivable.
- Experience in a high-growth or scaling environment is preferred.
- Process improvement skills, including process mapping and identifying inefficiencies.
- Strong Excel skills, including VLOOKUPs, pivot tables, and data manipulation.
- Ability to work independently in ambiguous environments and establish structure.
- Excellent communication and stakeholder-influencing skills.
- Strong documentation skills for process guides and handover materials.
- International experience working across time zones and cultures.
Nice-to-Haves
- SQL skills.
- Experience with ThoughtSpot, Tableau, Power BI, or similar BI tools.
- Knowledge of the travel or hospitality industry and hotel commission structures.
- Familiarity with Onyx or similar travel platforms.
Skills
Collections, Credit Control, Accounts Receivable, Process Mapping, Excel, Vlookup, Pivot Tables, SQL, Thoughtspot, Tableau, Power BI, Onyx, Contract Management, Data Analysis
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