Senior Account Manager

What You’ll Own

Client Strategy & Growth

• Lead full-funnel TikTok Shop growth strategies: assortment, pricing, promotions, content, live events, and creator/affiliate programming.
• Set quarterly GMV, ROI, and margin goals - and deliver them.
• Conduct regular WBRs and QBRs, translating complex performance into actionable insights for executives.
• Identify opportunities for expansion, upsells, and scope evolution.

Affiliate & Creator Relationships

• Build and operationalize affiliate/creator programs, including commission structures, contracts, and KPIs.
• Align creators with client goals, promotional calendars, and content strategies.
• Lead live shopping events end-to-end: scripting, host selection, pin strategies, and post-event analysis.
• Partner with creative teams to optimize content for conversion.

Paid Media & Measurement

• Align shop inventory, attribution, and catalog with ad campaigns (Spark Ads, Shopping Ads, etc.).
• Build and interpret dashboards, analyze funnel drop-offs, and test hypotheses.
• Translate raw data into client-facing narratives and recommendations.

Cross-Functional Leadership

• Serve as the internal glue, coordinating between client, brand, TikTok.
• Escalate issues, remove roadblocks, and ensure alignment.
• Mentor junior team members, build scalable playbooks, and raise the bar for execution.

What You Bring

• 3–6+ years’ experience in e-commerce marketplaces, digital commerce operations, or social commerce.
• Hands-on operator experience in TikTok Shop (Seller Center, creator marketplace, live commerce, or shop ads).
• Proven track record of owning revenue/growth targets (GMV, AOV, margins).
• Analytical depth - you’re comfortable in Excel/Sheets and can work with dashboards and reporting tools.
• Exceptional client communication, executive storytelling, and negotiation skills.
• Comfortable in ambiguity - you can chart a path forward with little precedent.
• Experience leading or mentoring junior team members.
• You must have at least one year of experience managing TikTok Shop end-to-end.

Success Metrics

• Client GMV and margin growth on a quarterly basis.
• Client satisfaction, retention, and renewal.
• Mentorship of junior team members.
• Quality and speed of execution, including documentation and playbook improvements.

Why You’ll Love Working with Us

• High autonomy: you’ll be trusted to own your domain - no micromanagement.
• Direct access to top-tier clients and the opportunity to shape their social commerce strategy.
• Growth-oriented culture: if you see inefficiencies, you’re encouraged to fix them and will be recognized for it.
• Entrepreneurial runway: Spotlight is a blank canvas for high-agency operators to build new ideas, initiatives, and verticals.
• Competitive compensation, health benefits, and performance-based bonuses.
• A collaborative, lean, and scrappy team that moves fast and wins together.