Senior Customer Engineer

Responsibilities

• Serve as a trusted technical advisor for prospects, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes.
• Communicate and consult effectively at all levels of the customer’s organisation to earn trust and influence buying decisions.
• Bridge the technical-business gap by working with senior stakeholders to define success for proofs of concept and ensure successful execution and outcomes.
• Leverage Mixpanel expertise and technical and consultative skills to impart best practices throughout proof-of-concept projects.
• Partner with Account Executives to drive revenue growth across ANZ, serving as the key technical contact for customers.
• Partner with post-sales teams to ensure pre-sales value propositions translate into tangible post-sales results.
• Develop relationships and uncover the needs of key technical stakeholders within the assigned book of business across Australia and New Zealand.
• Collect feedback from potential customers and share it with the Product team.

Requirements

• Ability to communicate with stakeholders at all levels, from discussing APIs with developers to organisational efficiency with CIOs.
• Demonstrated track record of qualifying and selling technical solutions to executive stakeholders in the Australian market.
• 6+ years of experience in a Software-as-a-Service sales engineering or related role.
• Experience with data querying, modelling, and transformation using tools such as SQL, dbt, Python, business intelligence platforms, or product analytics tools.
• Familiarity with databases and cloud data warehouses, including Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, or Databricks.
• Successful experience in sales engineering, consulting, or technical project management.
• Excellent written, analytical, communication, and presentation skills.
• Strong process and project delivery discipline.
• Proficiency with AI tools such as Claude, Claude Code, and Gemini.
• Ability to travel within the ANZ region and occasionally across APJ.

Nice-to-haves

• Experience with value engineering frameworks, including translating customer pain into quantified business outcomes, building ROI calculators, and leading executive-level value conversations tied to measurable KPIs.
• Experience working with Australian enterprise or mid-market technology companies.
• Familiarity with the ANZ partner, system integrator, or channel ecosystem.
• Exposure to product-led growth environments and sales-assisted conversion motions.
• Background in high-growth SaaS environments.
• Experience across broader APJ markets such as New Zealand, Singapore, or Japan.

Benefits

• Comprehensive medical, vision, and dental care.
• Mental wellness benefit.
• Generous vacation policy and additional company holidays.
• Enhanced parental leave.
• Volunteer time off.
• Additional benefits may vary for contract positions.