Client Account Manager II
Manages strategic client accounts for a connected TV advertising platform, optimizing campaigns, driving retention and expansion, and advising customers and agencies. Requires 4+ years in digital advertising or performance marketing, strong analytical and communication skills, and a bachelor's degree.
About the job
Responsibilities
- Manage a portfolio of key client accounts across retail, leisure, and technology-adjacent industries.
- Launch, serve, and optimize client campaigns to maximize return on investment and campaign success.
- Engage customers and agencies in conversations about digital media and connected TV (CTV) advertising.
- Develop and execute strategic account plans to drive revenue growth, retention, and expansion.
- Identify upsell and cross-sell opportunities within existing accounts.
- Collaborate with sales, product, and support teams to execute client campaigns and initiatives.
- Monitor and analyze campaign performance metrics and provide optimization recommendations.
- Advise clients on industry insights, best practices, and advertising strategies.
- Track industry trends, market dynamics, and the competitive landscape.
- Mentor and support junior account management team members.
- Use AI tools to summarize account performance, identify optimization opportunities, and draft client recommendations.
Requirements
- 4+ years of sales or account management experience in digital advertising or performance marketing.
- Strong understanding of digital media and advertising, including CTV advertising.
- Experience with digital media platforms, mobile measurement partners, or related tools, and major agencies.
- Strong data analysis skills and the ability to translate campaign metrics into actionable insights.
- Excellent communication and interpersonal skills, including stakeholder influence and complex client relationship management.
- Strategic thinking and experience developing account plans and driving business initiatives.
- Customer-focused, results-oriented approach.
- Comfort using AI tools for analysis, reporting, and account planning while validating outputs against source data.
- Bachelor's degree in business, marketing, advertising, or a related field.
Nice-to-haves
- MBA or advanced degree in business or a related field.
- Experience with enterprise clients or agencies, complex accounts, and large budgets.
- Certifications or training in digital advertising platforms or performance marketing.
Skills
Digital Advertising, Performance Marketing, Connected Tv, Campaign Optimization, Account Planning, Upselling, Cross-Selling, Data Analysis, Digital Media Platforms, Mobile Measurement Partners, Artificial Intelligence, Client Relationship Management
Similar jobs
Account Management jobs
Chicago, IL
Manages and grows a strategic portfolio of CPG advertiser accounts by planning, optimizing, and measuring Pinterest awareness campaigns. The role combines digital advertising sales, client partnership, audience targeting, campaign analytics, and strategic consulting.
Phantom
Remote
Own end-to-end relationships with Phantom’s VIP members, handling high-stakes crypto support, escalations, and exclusive experiences. The role requires 4+ years in VIP support, account management, or customer success, deep multi-chain crypto knowledge, strong written communication, and discretion.
Steno
United States
Manages relationships and operational delivery for a portfolio of law firm clients, coordinating requests, resolving issues, and partnering with Account Executives. Requires 3+ years of account management or customer success experience, strong organization, and KPI-driven client service.
Fareharbor
Boston, MAManages FareHarbor’s highest-grossing enterprise clients by strengthening stakeholder relationships, resolving booking and reservation challenges, identifying growth opportunities, and mitigating churn. Requires strong account management, analytical, organizational, and data skills, including Excel and Tableau.
BizzyCar
Phoenix, AZManages dealership partnerships by leading onboarding, product implementation, training, account health, renewals, and expansion. The role requires automotive dealership or technology experience, strong relationship-building and negotiation skills, and willingness to travel extensively.