Implementation Manager - West Coast Preferred
Lead end-to-end product implementations for hardware and software solutions, managing project plans, customer relationships, training, and handoff to clinical success teams. Requires 5+ years in implementations or project management and a bachelor's in engineering or IT.
About the job
What you’ll do
Project Management: Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors.
Deployment Execution: Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support.
Customer Engagement: Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements.
Cross-Functional Collaboration: Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions.
Process Optimization: Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc.
About you
- Bachelor’s degree in engineering, information technology, or a related field
- A minimum of 5 years' experience in an implementations, project management, or professional services role
- Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector
- Excellent project management skills, with a track record of delivering complex projects on time and within budget. PMP certification is strongly preferred
- Know-how of lean tools/methodologies
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders
- Ability to travel up to 80%, on short notice, and as needed for customer engagements
Compensation & Benefits
- The annual salary for this role is between $150,000-$170,000 + Equity & Benefits
- Flexible PTO
Skills
Project Management, PMP, Lean Methodologies, Value Stream Mapping, Hardware Implementation, Software Implementation, Stakeholder Management, Cross-Functional Collaboration, Training Delivery, KPI Tracking
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