Implementation Manager - West Coast Preferred

What you’ll do

Project Management: Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors.

Deployment Execution: Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support.

Customer Engagement: Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements.

Cross-Functional Collaboration: Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions.

Process Optimization: Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc.

About you

• Bachelor’s degree in engineering, information technology, or a related field
• A minimum of 5 years' experience in an implementations, project management, or professional services role
• Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector
• Excellent project management skills, with a track record of delivering complex projects on time and within budget. PMP certification is strongly preferred
• Know-how of lean tools/methodologies
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders
• Ability to travel up to 80%, on short notice, and as needed for customer engagements

Compensation & Benefits

• The annual salary for this role is between $150,000-$170,000 + Equity & Benefits
• Flexible PTO