Senior Implementation Consultant

Responsibilities

Project & Customer Leadership

• Own the end-to-end implementation lifecycle from kickoff through deployment, training, and transition to long-term support.
• Serve as the single-threaded owner of project delivery, accountable for timelines, scope, risks, and customer experience.
• Define project scope, success criteria, milestones, timelines, roles, and responsibilities with customer stakeholders.
• Develop and maintain project plans and tracking mechanisms.
• Communicate project status, risks, and changes, and facilitate customer kickoffs, status calls, and executive updates.

Project Governance, Risk & Execution

• Establish project governance standards, including status reporting, risk tracking, and stakeholder communication plans.
• Manage risks, assumptions, issues, and dependencies (RAIDs), including mitigation plans and escalations.
• Control scope and manage changes while aligning to agreed deliverables.
• Manage multiple concurrent enterprise implementations and hold stakeholders accountable for commitments.

Hardware & Software Deployment

• Guide customers through setup, configuration, and deployment of hardware and SaaS solutions.
• Translate technical and operational requirements into execution plans for customers, installers, and internal teams.
• Align project plans with hardware logistics and field execution.
• Prepare customers for operational readiness and transition to steady-state support.

Training & Change Management

• Deliver or coordinate targeted training aligned to project milestones.
• Guide organizational change management and adoption across distributed teams.
• Enable customer self-sufficiency through documentation, communication, and knowledge transfer.

Cross-Functional Collaboration

• Partner with Sales, Account Management, Support, Engineering, Product, and Installation teams.
• Orchestrate stakeholders, identify blockers, and drive resolution through escalation paths.
• Improve implementation frameworks, playbooks, and delivery standards.

Requirements

• 4–6+ years of experience in implementation, project management, or enterprise customer-facing roles.
• Proven success leading complex, multi-stakeholder deployments; hardware and SaaS experience preferred.
• Experience managing full project lifecycle delivery, including planning, execution, and risk management.
• Experience working with enterprise customers in fast-paced, high-growth environments.
• Strong project management discipline across multiple projects.
• Exceptional stakeholder management and executive communication skills.
• Ability to identify risks early and drive structured resolution.
• Ability to balance consultative guidance with delivery accountability.
• Strong problem-solving skills and adaptability.
• Proficiency with project management and CRM tools such as Salesforce, Asana, Jira, and Smartsheet.
• Bachelor’s degree or equivalent experience preferred.

Benefits & Compensation

• Some interviews or new-hire training sessions may be held in person at a global office.