Commercial Account Manager, Canada
Own relationships and growth for a portfolio of Canadian commercial customers, driving adoption, retention, expansion, and spend activation. The role requires at least three years of B2B sales or account management experience and strong communication, organization, and customer-growth skills.
About the job
Responsibilities
- Build and nurture strong relationships with high-value commercial customers, manage account health reporting, and help customers achieve their needs.
- Develop deep, multi-threaded relationships with customer decision-makers.
- Drive spend across a portfolio by owning retention, adoption, expansion within existing products, and account growth.
- Lead Executive Business Reviews to identify growth opportunities and collaborate with clients on strategy and upcoming product releases.
- Execute successful Ramp platform launches across top-tier accounts in partnership with Account Executive and Customer Success teams.
- Collaborate with product, support, and marketing teams to inform product roadmap and customer communication strategy.
Requirements
- Minimum 3 years of new business sales or account management experience in a B2B organization.
- Ability to anticipate customer needs and identify growth opportunities across different account types.
- Excellent verbal and written communication and interpersonal skills.
- Organizational, project management, and time management skills.
- Familiarity with basic sales tools and common metrics.
- High adaptability and understanding of change in a startup environment.
- This is an in-office role in Toronto, 5 days per week.
Nice to Have
- Bachelor's degree from an accredited university.
- Experience with financial services sales.
- Experience at a high-growth startup.
- Expertise using Salesforce, Outreach, or other productivity tools.
- Experience with accounting software such as NetSuite, QuickBooks, Xero, or Sage, and/or accounting experience (CPA).
Benefits
- Flexible PTO.
- Centralized home-office equipment ordering.
- Health and wellness stipend.
- Budget for intra-office travel.
- Weekly coffee stipend.
- Group medical, dental, and vision coverage through Sun Life.
- Life, AD&D, and disability coverage.
- Fertility drug coverage up to $4,000 lifetime.
- Group Retirement Plan with employer match (RRSP + DPSP).
- Parental leave of up to 16 weeks at 100% pay, with additional time available at reduced pay.
- Employee Assistance Program and virtual care through Lumino Health.
Skills
Salesforce, Outreach, NetSuite, Quickbooks, Xero, Sage, Accounting, Project Management
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