Payments Performance Strategist
Advises high-value merchants in Greater China and Southeast Asia on payment optimization, using rigorous analysis and merchant-facing expertise. The role develops optimization tools and playbooks, supports Sales and Customer Success, and requires 8+ years in payments or related operations.
About the job
Responsibilities
- Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
- Serve as both an internal and merchant-facing expert on payment optimization strategies.
- Gather and build on payments expertise to create optimization narratives and tools supported by rigorous analysis.
- Use existing tools to deploy sophisticated optimization playbooks and analyses across the customer portfolio.
- Synthesize and relay customer feedback and findings to inform the product roadmap.
- Provide feedback on tools and playbooks to continuously improve self-service offerings.
Requirements
- 8+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
- Proven ability to build collaborative working relationships with cross-functional teams.
- Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
- Proven ability to be a self-starter capable of driving business results without significant supervision.
- Experience presenting directly to merchants.
- Excellent verbal and written communication skills.
- Strong data processing and analytical skills.
- Spoken and written proficiency in Mandarin.
- Willingness to travel occasionally within the region, including focus markets and the corporate head office.
Nice-to-haves
- Comprehensive knowledge of card network regulations, industry best practices for fraud management, and local payment methods.
- Experience with AI tools, SQL, dashboard building, modeling, or reporting.
- Experience presenting data-driven analyses to senior business leaders.
Skills
Payments Optimization, Payment Operations, Card Networks, Fraud Management, Local Payment Methods, SQL, Dashboard Building, Data Modeling, Reporting, Data Analysis
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