AI Customer Strategy

Responsibilities

• Own end-to-end customer delivery from kickoff to go-live, overseeing multiple launches while ensuring quality, velocity, and customer satisfaction
• Manage a team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
• Define success metrics and ensure every AI Agent drives measurable business outcomes
• Partner closely with Product, AI, and Customer Success to translate customer deployment insights into roadmap priorities, voice model improvements, and scalable implementation playbooks
• Define and continuously refine Regal’s playbook for implementation excellence
• Drive growth and strategic impact by owning revenue-generating initiatives, expanding AI adoption and use cases, delivering data-driven insights to leadership and the board, and contributing to Regal’s overall company strategy
• Travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops

Requirements

• 6–15 years of experience in technical, customer-facing, or product leadership roles with a proven track record of driving projects from 0 to 1 and delivering measurable business impact
• Experienced in managing enterprise customer deployments, integrations, and cross-functional initiatives, balancing customer urgency with long-term scalability
• Commercially minded with understanding of how successful deployments unlock renewals, expansions, and customer advocacy
• Strong analytical skills with data-driven decision making, defining success metrics, and driving continuous improvement
• Exceptional project management and organizational skills — able to simplify complexity, prioritize competing initiatives, and hold teams accountable while setting clear strategic direction
• Relentless ownership mindset: no task is too small, hands-on when needed, skilled at leading teams, coaching talent, and partnering with executives
• Working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)

Nice-to-Haves

• CS undergrad background who went into business or MBA graduate with technical chops

Benefits

• Medical, Dental, and Vision plans — 80% covered by company
• Flexible PTO & 11 paid holidays/year
• Subsidized ClassPass membership
• 401k Plan
• Paid parental leave
• Pre-tax commuter benefits
• In-office breakfast and snacks daily
• Happy hours, team outings, & annual off-sites
• Complete laptop workstation