AI Customer Strategy
Lead customer launches and manage Forward Deployed Engineers deploying AI Agents. Own delivery strategy, define success metrics, and drive measurable business outcomes for enterprise customers.
About the job
Responsibilities
- Own end-to-end customer delivery from kickoff to go-live, overseeing multiple launches while ensuring quality, velocity, and customer satisfaction
- Manage a team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
- Define success metrics and ensure every AI Agent drives measurable business outcomes
- Partner closely with Product, AI, and Customer Success to translate customer deployment insights into roadmap priorities, voice model improvements, and scalable implementation playbooks
- Define and continuously refine Regal’s playbook for implementation excellence
- Drive growth and strategic impact by owning revenue-generating initiatives, expanding AI adoption and use cases, delivering data-driven insights to leadership and the board, and contributing to Regal’s overall company strategy
- Travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops
Requirements
- 6–15 years of experience in technical, customer-facing, or product leadership roles with a proven track record of driving projects from 0 to 1 and delivering measurable business impact
- Experienced in managing enterprise customer deployments, integrations, and cross-functional initiatives, balancing customer urgency with long-term scalability
- Commercially minded with understanding of how successful deployments unlock renewals, expansions, and customer advocacy
- Strong analytical skills with data-driven decision making, defining success metrics, and driving continuous improvement
- Exceptional project management and organizational skills — able to simplify complexity, prioritize competing initiatives, and hold teams accountable while setting clear strategic direction
- Relentless ownership mindset: no task is too small, hands-on when needed, skilled at leading teams, coaching talent, and partnering with executives
- Working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)
Nice-to-Haves
- CS undergrad background who went into business or MBA graduate with technical chops
Benefits
- Medical, Dental, and Vision plans — 80% covered by company
- Flexible PTO & 11 paid holidays/year
- Subsidized ClassPass membership
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
Skills
APIs, JavaScript, Python, Project Management, Data Analysis, Cross-Functional Leadership, Enterprise Deployments, Customer Success, Stakeholder Management, Success Metrics Definition
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