Customer Success Lead
Leads customer success for midmarket clients using Complete's compensation platform, onboarding users, driving engagement, optimizing retention strategies, and identifying expansion opportunities. Requires 3+ years tech experience and strong relationship-building skills.
About the job
Responsibilities
- Build and maintain strong relationships with midmarket customers
- Actively onboard new customers, ensuring they have a seamless experience setting up and using Complete
- Drive customer engagement through regular check-ins, product trainings, and best practices tailored to their needs
- Collaborate with customers to develop strategies that improve employee retention and optimize compensation practices
- Serve as the voice of the customer by providing feedback to product and engineering teams to refine and expand our offerings
- Create and contribute to educational resources, such as webinars, guides, and case studies, to empower customers and build community
- Identify upsell and expansion opportunities by understanding customer pain points and aligning them with Complete's solutions
- Partner with sales and marketing to share insights and support campaigns, especially through LinkedIn and community initiatives
Qualifications
- Proven track record in a customer-facing role, such as Customer Success, Account Management, or a similar position
- 3+ years of experience in the tech industry, preferably at a startup
- Exceptional communication and organizational skills, with a proactive, problem-solving mindset
- Strong ability to manage competing priorities while staying metrics-driven and goal-focused
- Adept at navigating ambiguity and building scalable processes that ensure customer satisfaction
Bonus:
- Experience helping customers adopt new tools or processes
- Entrepreneurial mindset and willingness to take ownership to help the team succeed
Skills
Excel, Linear, Notion, Slack, Customer Onboarding, Product Training, Customer Feedback, Upsell Strategies, LinkedIn, Webinars
Similar jobs
Customer Success jobs
Stripe
New York, NYManages enterprise customer relationships post-sale, driving adoption, retention, renewals, growth, and satisfaction. The role requires 6+ years of client-facing enterprise relationship management experience, strong technical and executive communication skills, and payments or fintech knowledge as a plus.
ZoomInfo
Bethesda, MDSenior customer success professional managing strategic SaaS accounts, driving adoption, retention, renewals, and business value through data-driven account planning and executive engagement. Requires 8+ years of relevant experience and strong analytical, consultative, and communication skills.
Anthropic
San Francisco, CAManage strategic life sciences accounts and scalable customer programs that drive adoption, optimization, and safe deployment of Anthropic’s AI products. The role requires 6+ years in customer success, technical account management, or solutions engineering, plus life sciences research experience and technical fluency.
Motive
United States
Leads a team of Strategic Customer Success Managers serving complex enterprise accounts, owning retention, expansion, customer outcomes, and team development. Requires 5+ years leading B2B SaaS Customer Success teams and strong executive relationship, analytics, and change-management skills.
Grow Therapy
United States
Leads Training, Content, and Quality teams while building scalable onboarding, knowledge-management, and support-enablement systems. Requires 8+ years in support or operations, multi-team management experience, and expertise with LMS, CMS, quality tools, and AI-enabled improvement.