Senior Operations Manager, Enterprise Growth
Leads revenue-growth operations for an RCM product by diagnosing customer revenue fluctuations, presenting performance insights, and implementing process improvements. Requires strong SQL and Excel skills, 2–4 years of relevant experience, and the ability to operate cross-functionally in a fast-paced environment.
About the job
Responsibilities
- Prepare and deliver quarterly presentations on customer revenue performance, benchmarked against prior RCM vendors.
- Explain revenue fluctuations by identifying process weaknesses and analyzing changes in payer and procedure ratios.
- Prioritize and implement process fixes to prevent revenue declines.
- Develop data-driven recommendations to improve customer efficiency and revenue growth.
- Launch ad hoc revenue-generating initiatives across multiple customers.
- Drive process improvements for internal teams and cross-functional partners.
Requirements
- Bachelor’s degree in Finance, Economics, Engineering, Computer Science, or a related technical field preferred.
- 2–4 years of experience in consulting, investment banking, or operations at a fast-paced SaaS technology company.
- Deep data-analysis experience; SQL and Excel required, with Python as a bonus.
- Proficiency in documenting and developing best practices to optimize operational processes.
- Experience collaborating cross-functionally with sales, operations, and engineering.
- Demonstrated drive, intellectual curiosity, attention to detail, and record of success.
- Ability to work autonomously in ambiguous, fast-changing environments and prioritize effectively.
- Strong customer focus and problem-solving skills.
- Proficiency with Retool.
- Ability to work onsite five days per week in Mountain View, California.
Nice-to-Haves
- Python experience.
- GSuite experience.
- Revenue Cycle Management (RCM) experience.
Compensation
- Annual salary: $120,000–$160,000.
Skills
SQL, Excel, Python, Retool, Google Workspace, Revenue Cycle Management, Data Analysis, Process Optimization
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