Account Manager
Manages and grows restaurant partner relationships through retention, business reviews, issue resolution, and expansion opportunities. The role requires at least three years of client-facing experience, analytical ability, and CRM experience, with a primarily in-person schedule in Austin.
About the job
Responsibilities
- Build and maintain strong, long-lasting relationships with restaurant partners.
- Ensure customer satisfaction and retention, and hold periodic business reviews.
- Identify and develop new business opportunities within existing accounts, including upselling and cross-selling products or services.
- Act as a trusted partner and subject matter expert to existing and future restaurant partners.
- Understand partner needs and business objectives, then identify and implement solutions that drive value and success.
- Liaise between partners and internal teams, including Product, Support, and Engineering, to resolve issues promptly and effectively.
- Stay current on industry trends, competitor activity, and new product offerings.
- Track and update partner communications in Salesforce in real time.
Requirements
- 3+ years of experience in client-facing relationship management, operations, or support, preferably in hospitality, fintech, or SaaS.
- Strong interest in innovative technology and data-driven decision-making.
- Analytical skills involving market trends, partner performance, and competitor analysis.
- Experience with Salesforce, ServiceNow, or other CRM tools.
Nice-to-Haves
- Experience working in or with restaurants or food-related entities or clients.
- Experience in a startup environment.
Work Environment
- Primarily in-person work at the company's office in Austin, Texas.
Compensation and Benefits
- Salary: $85,000 annually.
- Generous paid time off and company holidays.
- Company-paid short-term disability.
- Employer-covered health and dental insurance for direct employees; higher-tier and dependent coverage may involve additional costs.
- Vision plan available at additional cost.
- Childcare benefits and parental leave.
- Dog-friendly workspace.
- Daily lunches and snacks.
Skills
Salesforce, Servicenow, CRM, Relationship Management, Customer Retention, Upselling, Cross-Selling, Data Analysis, Market Analysis, Competitor Analysis, SaaS, Fintech
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