Forward Deployed Engineer

What you’ll do

Forward Deployed Engineers (FDEs) at Cinder work directly inside our customers’ ecosystems — embedding with their Trust & Safety, engineering, and policy teams to deliver lasting impact. You’ll act as both a technical implementer and a strategic advisor, helping customers unlock the full potential of Cinder to solve their most critical safety challenge.

Concretely, you will:

• Transform internet platform safety by embedding directly with our most strategic enterprise customers to implement Cinder.
• Drive adoption of cutting-edge user protection measures at today’s largest and most popular internet platforms
• Work directly with strategic customers to rapidly diagnose and solve their safety problems with technical and strategic solutions
• Serve as the subject matter expert on Cinder’s platform and Trust and Safety practices for customers as well as industry and government agencies
• Address technical challenges (bugs, missing feature, last mile-development, etc) or collaborate with our engineering and product teams to efficiently hand off projects.
• Collaborate with Customer Success to effectively triage and prioritize feedback from thousands of Cinder users.
• Contribute to the growth and success of the Engineering and Customer Success organizations

About You

• You have a Bachelor's Degree in Computer Science, Software Engineering, Information Systems or a related field or equivalent years of relevant work experience
• You've been a Forward Deployed Engineer, software engineer, solutions engineer, sales engineer (or any other relevant title) in a fast-paced, high-growth environment.
• You possess a strong understanding of safety engineering and/or safety operations via firsthand experience in the space.
• Alternatively, you’ve been an early technical hire (FDE, solutions engineer, or similar) at a high-growth SaaS company and successfully partnered with large enterprise customers to deploy technical solutions at scale.
• You have perfected the ability to collaborate effectively with enterprise-level customers and navigate complex organizational structures.
• You maintain deep familiarity with AI/LLM-powered tools and AI agents, and the ability to guide customers on how to deploy them effectively in safety and investigation workflows.
• You are exceptionally comfortable with ambiguity and repeatedly take initiative — you thrive when dropped into unfamiliar situations, learning quickly, and finding ways to deliver value.
• You are a great team player who deeply values the power of working together
• You are an excellent listener who sees every interaction as a chance to learn

Some nice-to-haves

• You have been a product owner or engineer within a Trust & Safety, Integrity, or Fraud organization
• Fluency in enterprise data architecture and/or AI safety

The more comfortable you are with enterprise data architecture and artificial intelligence, the better

Why join us?

We offer health, vision & dental benefits and a 401(k) plan with employer matching.