Permit Operations Lead (NYC Hybrid)

Responsibilities

• Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements.
• Provide training, coaching, feedback, and direction to junior team members; oversee their work, manage 1:1s, and empower team development.
• Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting to authorities.
• Produce detailed reports on permit progress and deliver regular updates to customers and stakeholders.
• Identify opportunities for process improvement, implement best practices to streamline workflows and reduce bottlenecks.
• Ensure all permit applications are complete, accurate, and compliant with jurisdictional standards.
• Monitor and expedite permit approvals by engaging with authorities.

Qualifications

• 3-5+ years of relevant experience in construction permitting, project management, or similar role, ideally in SaaS or tech environment.
• Strong understanding of permitting processes, regulations, compliance standards, and jurisdictional differences.
• Multi-state permitting experience highly preferred.
• Exceptional project management skills to balance multiple projects and deadlines.
• Outstanding communication and interpersonal skills for cross-functional collaboration and customer relationships.
• 2+ years leadership experience preferred, including team management, coaching, and performance management.
• Customer-centric mindset with background in customer success or sales.
• Critical thinker and problem-solver able to handle pressure.

What We Offer

• Competitive salary and equity.
• 100% company-paid medical, dental, vision + FSA.
• 401(k).
• Unlimited PTO and paid family leave.
• Home office stipend, equipment, daily lunches, commuter benefits.