Customer Deployment Engineer

What you'll do

• Be the person our customers trust when the stakes are high. Live in their slack channels and meet them at their desks.
• Build POCs to unblock deals and accelerate time-to-value
• Own design partnerships with end users to shape the product roadmap
• Develop deep understanding of each customer's use case and business objectives, and be their greatest internal advocate
• Define and improve the playbooks, processes, and tooling that will let us scale what works
• Own the onboarding story, keeping documentation high quality and understanding our users' greatest friction points

About you

Who you are:

• Eager to join our mission of bringing frontier intelligence to the industries and institutions that matter most- healthcare, government, financial infrastructure
• Customer-focused and deeply empathetic- you listen, you care, and you'll be their voice inside Credal
• A clear, compelling communicator- able to tailor your message to a CISO, a platform engineer, or a procurement team without losing the thread
• High-ownership- you take things from ambiguous start to clean finish without waiting to be told what to do
• Commercial instincts- you understand what makes customers stay, expand, and advocate, and you orient your work around that
• Thrives in fast-paced environments- biasing toward action, comfortable with ambiguity, always learning

Bonus points:

• Experience with agents, MCP, or other LLM tooling
• Technically capable- able to read logs, reproduce issues, and build basic solutions
• Background in enterprise security, compliance, or access control
• Prior solutions engineering, FDE, or customer success experience at an infra or developer tools company