Customer Deployment Engineer
Customer Deployment Engineer builds POCs, owns customer onboarding and design partnerships to accelerate value, shapes product roadmap from use cases, and improves scalable processes for AI platform customers. Requires customer obsession, technical capability, and high ownership.
About the job
What you'll do
- Be the person our customers trust when the stakes are high. Live in their slack channels and meet them at their desks.
- Build POCs to unblock deals and accelerate time-to-value
- Own design partnerships with end users to shape the product roadmap
- Develop deep understanding of each customer's use case and business objectives, and be their greatest internal advocate
- Define and improve the playbooks, processes, and tooling that will let us scale what works
- Own the onboarding story, keeping documentation high quality and understanding our users' greatest friction points
About you
Who you are:
- Eager to join our mission of bringing frontier intelligence to the industries and institutions that matter most- healthcare, government, financial infrastructure
- Customer-focused and deeply empathetic- you listen, you care, and you'll be their voice inside Credal
- A clear, compelling communicator- able to tailor your message to a CISO, a platform engineer, or a procurement team without losing the thread
- High-ownership- you take things from ambiguous start to clean finish without waiting to be told what to do
- Commercial instincts- you understand what makes customers stay, expand, and advocate, and you orient your work around that
- Thrives in fast-paced environments- biasing toward action, comfortable with ambiguity, always learning
Bonus points:
- Experience with agents, MCP, or other LLM tooling
- Technically capable- able to read logs, reproduce issues, and build basic solutions
- Background in enterprise security, compliance, or access control
- Prior solutions engineering, FDE, or customer success experience at an infra or developer tools company
Skills
Llm Tooling, Proof Of Concepts, Pocs, Slack, Enterprise Security, Compliance, Access Control, Log Analysis, Onboarding Processes, Playbooks, Tooling
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