Forward Deployed Engineer

Responsibilities

• Monitor customer system performance and identify issues across hardware and software components.
• Provide on-site and remote support to diagnose and resolve complex system issues.
• Serve as a primary technical escalation point for software- and networking-related issues.
• Perform log analysis, system health checks, and root-cause investigations.
• Support system installations, upgrades, patches, configuration changes, and software updates in field environments.
• Troubleshoot IP networking, routing, firewalls, VPNs, and system integrations.
• Work with engineering teams to debug software defects encountered in the field.
• Support command-line operations, scripting, and system configuration in Linux environments.
• Maintain service records and generate field reports and work orders.
• Communicate service bulletins, product updates, and technical information to stakeholders.
• Build customer relationships and advise on system operation, maintenance, and performance optimization.
• Travel regularly to customer sites, including extended deployments in operational field environments and possible active combat zones.

Requirements

• 5 or more years of relevant experience.
• Bachelor's degree in computer science, engineering, robotics, or a related field.
• Proficiency with Linux systems, command-line operations, system logs, and basic administration.
• Understanding of networking fundamentals, including TCP/IP, DNS, routing, firewalls, and VPNs.
• Strong software troubleshooting, log analysis, and debugging skills.
• Experience diagnosing complex systems involving hardware and software.
• Ability to communicate technical concepts clearly to diverse audiences.
• Strong documentation and organizational skills.
• Ability to work independently in dynamic, customer-facing environments.
• Experience integrating software on hardware products.
• Strong programming skills in C++ or Python.
• Software engineering skills including software design, unit testing, and debugging.
• Understanding of algorithms, data structures, and software design principles.
• Ability to travel up to 75%, including internationally.
• May require eligibility to obtain and maintain a U.S. security clearance.

Nice-to-haves

• Familiarity with autonomous systems, robotics, or distributed systems.
• Experience working closely with engineering teams to resolve field issues.
• Experience developing software for robotics and autonomous systems.
• Experience with state machines, motion, path planning, or perception pipelines.
• Knowledge of navigation, localization, or mapping algorithms.
• Familiarity with real-time operating systems and embedded programming.

Compensation and benefits

• US salary range: $120,000–$150,000.
• Equity is included in most full-time, high-demand roles.
• Premium healthcare benefits, with the company covering 80% of plan premiums for employees and dependents.
• Company-paid basic life/AD&D and short- and long-term disability insurance.
• Company holidays, including a December winter break.
• 20 days of accrued paid time off per year.
• At least 7 weeks of fully paid parental leave.
• $9,000 annual tuition reimbursement or professional development stipend.
• 401(k) plan with company match up to 4%.