Business Operations Manager

New Vertical Expansion

• Define ICP and entry strategy for new verticals, identify the right operators, the right use cases, and the right wedge
• Structure and run design partner pilots from kickoff to first contracted ARR
• Lead discovery and implementation calls, engage executive stakeholders and PE-backed operators directly
• Translate field insights into structured product briefs and work closely with Engineering to scope and prioritize
• Build repeatable GTM playbooks as verticals graduate from pilot to scale
• Travel to customer sites and industry events as needed, roughly once a month

Business Operations and Strategic Projects

• Own cross-functional initiatives that don't have a clear home, from GTM process design to PE partnership infrastructure to operational reporting
• Build financial models, business cases, and analysis to support leadership decisions
• Identify and close gaps in how the company operates, from process, tooling, data, or coordination
• Support the founders and leadership team on special projects and strategic priorities
• Act as connective tissue between product, GTM, and customer-facing teams

What You'll Bring

• 3-6 years in consulting, investing, or high-growth startups, ideally with some time in an operating role
• Demonstrated ability to own a complex, cross-functional initiative from start to finish
• Strong analytical foundation: comfortable building models, sizing markets, and pressure-testing assumptions
• Comfort operating in ambiguous environments where the problem isn't handed to you
• Strong written and verbal communication with both operators in the field and executives in the boardroom
• High agency: you create clarity where none exists and move without waiting to be told

Bonus points: Experience with vertical SaaS, AI-enabled products, or services businesses; Background working with PE-backed platforms or multi-location operators; Direct customer-facing or field experience in B2B

Compensation

Expected base salary $160,000-$220,000 with bonus, equity, and comprehensive benefits.