Senior Enterprise Technology Administrator, GTM Systems
Hands-on Salesforce administrator owning configuration, integrations, support, and roadmap for Crusoe's GTM technology stack (including Apollo, Gong, Ironclad). Requires 5+ years enterprise systems experience, SOQL proficiency, integration debugging skills, and strong cross-functional stakeholder management.
About the job
Responsibilities
- Serve as the primary Salesforce administrator, owning configuration, integration, and support across the GTM stack, including Apollo, Common Room, Qualified, Gong, Momentum, and Ironclad.
- Run the Salesforce Support intake channel and bi-weekly sprint cadence; own the Outstanding Issues backlog and quarterly Salesforce-side roadmap planning with defined SLAs.
- Build, configure, and test Salesforce-native automation, including flows, validation rules, approval processes, and workflow automations.
- Partner with Marketo and Zendesk admins on integration health: field mappings, data flow validation, and shared change management.
- Support design and implementation of cross-system processes spanning Ironclad, GCP/BigQuery, Salesforce, Marketo, Stripe, Sage Intacct, and internal product systems.
- Partner with Security, IT, and Systems Engineering on new-tool onboarding: Okta SSO configuration, access governance (Lumos), and compliance review (Vanta, Obsidian).
- Run requirement-gathering, regression testing, and post-deploy enablement with stakeholders across Sales, Customer Success, Marketing, RevOps, Legal, and Accounting.
- Support AI/MCP initiatives: MCP connector testing, agent behavior validation, and connector development alongside the GTM Systems Architect.
Requirements
- 5+ years of hands-on enterprise systems experience, with significant Salesforce administration experience as an admin, implementer, or advanced power user.
- Experience with several of the following GTM tools, or strong willingness to ramp on them: Marketo, Ironclad, Apollo, Common Room, Qualified, Gong, Momentum, Zendesk, or comparable platforms.
- Hands-on integration experience: ability to read and debug Workato recipes, trace data flow through GCP/BigQuery, and inspect pipelines in Sigma.
- SOQL proficiency and comfort tracing record-level data flow across Salesforce, the data warehouse, and downstream consumers.
- Familiarity with identity, access governance, and compliance tooling (Okta, Lumos, Vanta, or comparable).
- Strong stakeholder management across Sales, Customer Success, Marketing, RevOps, Legal, Engineering, and Security; ability to translate technical changes into the language each function cares about.
- Structured intake mindset: triage requests by effort and urgency, communicate SLAs clearly, and manage expectations when priorities shift mid-sprint.
Nice-to-Haves
- Salesforce Certified Administrator; Platform App Builder and additional GTM stack certifications are a plus.
- Exposure to AI-assisted admin work: MCP connectors, agent testing, and prompt iteration alongside the architect.
- Experience writing admin runbooks, integration documentation, and post-deploy revenue enablement materials.
- Bachelor’s degree (or higher) in IT, Business, or a related field, or equivalent experience.
Compensation and Benefits
- Compensation will be paid in the range of up to $150,000 - $175,000 + Bonus. Restricted Stock Units are included in all offers.
- Competitive compensation and equity packages.
- Restricted Stock Units.
- Paid time off, paid holidays & leave of absence programs.
- Comprehensive health, dental & vision insurance.
- Employer contributions to HSA account.
- Paid parental leave.
- Paid life insurance, short-term and long-term disability.
- Professional development & tuition reimbursement.
- Mental health & wellness support.
- Commuter benefits (parking & transit).
- Cell phone stipend.
- 401(k) Retirement plan with company match up to 4% of salary.
- Volunteer time off.
- Global travel insurance & emergency assistance.
- Daily meals allowance.
- Additional perks & programs specific to location.
Skills
Salesforce, Soql, Workato, GCP, BigQuery, Marketo, Ironclad, Apollo, Common Room, Qualified, Gong, Momentum, Zendesk, Okta, Lumos
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