Deployment Strategist
Owns end-to-end customer relationships and implementations for enterprise logistics clients, co-creates AI roadmaps, drives ROI metrics, and spends 20% time building AI-native deployment systems. Requires 3+ years in consulting, PM, CS, or similar with strong execution focus.
About the job
Responsibilities
- Own the full customer relationship and implementation lifecycle, from pre-sale through post-go-live, including enterprise accounts
- Partner with customers to co-create AI roadmaps and transformation plans aligned to their business goals
- Build executive-level relationships and serve as a strategic thought partner, then roll up your sleeves to work deep in the details alongside customers and the engineering team
- Design, track, and optimize success metrics to ensure customers realize clear ROI
- Drive cross-functional coordination across GTM, Engineering, and Product
- Spend roughly 20% of your time building and refining our deployment operating system, pushing the frontier of how we operate as an AI-native company
Must Haves
- 3+ years of relevant experience in consulting, product management, account management, customer success, or a similar high-output role
- Whatever it takes mentality and low ego; you move between strategy and execution without hesitation
- Strong communication and relationship-building skills across executive and operational stakeholders
- Deep customer orientation and genuine drive to get into the details to deliver impact
- Excitement about operating at the forefront of AI and a hunger to constantly adapt to new workflows
Nice to Haves
- Experience in logistics, supply chain, or enterprise SaaS
- Exposure to AI/ML products or solutions
- Startup experience
Compensation
- Competitive compensation and significant equity upside
- Medical, dental, and vision coverage
Skills
AI, Customer Success, Account Management, Product Management, Consulting, Logistics, Supply Chain, Enterprise Saas, AI/ML, Cross-Functional Coordination
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