Operations Lead
Owns day-to-day execution and management of Records Retrieval Team, including hiring/training, process design, performance tracking, and building operational tools like dashboards and automations. Requires 3+ years experience in high-growth environments with technical aptitude.
About the job
Responsibilities
- Create new-hire orientation and continuous training programs for records roles
- Define and track performance of the Records Team, in aggregate and individually
- Restructure internal organizations to optimize efficiency and reward top performers
- Design the internal processes and SOPs used daily by the Records Team
- Model internal capacity and margin constraints to meet the demands of new customers and volume
- Build operational improvements (Dashboards, Zapiers, Retool, etc.) to streamline tracking and visibility
- Work with engineering to build new internal products to streamline record retrieval operations
Requirements
- 3+ years of experience in startups or high-growth industries
- Strong, analytical mind, informed by data-driven decisions
- Comfortable with ambiguity and starting from scratch
- Technical or technical-adjacent: able to build quick automations, tooling and dashboards, or eager to learn
- Excellent communicator
- Meticulously organized
Compensation
- Competitive base salary
- Early-stage equity opportunity
- 15 days PTO
- Benefits and a setup that works for you
Skills
Dashboards, Zapier, Retool, Data Analysis, Process Design, Performance Tracking, Automation, SOPs, Capacity Modeling
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