Forward Deployed Engineer

Responsibilities

• Build upon autonomous agent solutions to tailor automation solutions to specific, customer-centric workflows.
• Configure, prompt, and orchestrate AI agents on Automat Studio to navigate complex and legacy enterprise software platforms.
• Manage and support AI agents powering Workforce deployments, ensuring they run reliably and evolve with customer needs.
• Think creatively to align automation strategies with customer needs while driving long-term innovation and resilience to the Automat product.
• Wear multiple hats, such as prototyping new stealth browsing techniques or optimizing pipelines for intelligent document extractions.
• Own accounts end-to-end as the single point of contact: build relationships, diagnose problems, ship solutions, and expand accounts.
• Act as a bridge between product, engineering, and customer teams.
• Participate in sales conversations and identify upsell opportunities.
• Apply creativity and problem-solving using internal libraries, tools, and products to implement complex business automations.
• Serve as a trusted expert and human-in-the-loop partner to the agentic automation engine.

Requirements

• Excellent communication and collaboration skills, particularly bridging technical and non-technical teams.
• Demonstrated success in a customer-facing technical role (e.g., sales engineering, solutions engineering, forward-deployed engineering).
• Comfortable orchestrating and configuring AI agents on a modern agent platform.
• Experience directing, prompting, and tuning agents (web automation background like Selenium or Playwright is useful but not primary).
• Ample experience using AI tools effectively (e.g., Cursor, Windsurf, Lovable).
• Comfort navigating ambiguity and wearing multiple hats.
• Proactive mindset with high initiative and bias toward action.
• Intrinsic desire to leave things better than found.
• Ability to work across the stack and be multi-disciplinary.
• Experience as an IC in startups or dynamic, high-growth settings.
• Methodical approach to complex technical challenges.
• Strong collaboration skills with both technical and non-technical members.
• Focus, urgency, and follow-through on tight deadlines.

Nice-to-Haves

• Background in web automation (Selenium, Playwright, etc.).
• Excitement about AI and automation.
• Talent, passion, and unique perspective that can outweigh years of experience.
• Ability to hit the ground running and contribute at a rapid pace while enabling mutual learning.