Director, Software Engineering

Engineering Leadership & Team Building

• Oversee hiring process, including forecast, budget, hiring engineers, promoting and growing team members.
• Organize teams for impactful changes, mentor leads, empower them to mentor direct reports.
• Drive people management: delegate technical ownership, establish leaders, provide feedback, advocate for career growth, conduct bi-weekly 1-on-1s, resolve conflicts.
• Constantly improve team productivity, quality, and health.

Feature Development & Architecture

• Build and launch enterprise-grade SaaS/PaaS distributed applications in multi-tenant public and private clouds.
• Evaluate features against product strategy and roadmap considering ROI.
• Review designs for critical components and conduct cross-team UI/UX design reviews.
• Dedicate a percentage of time to hands-on coding and code reviews (autonomy to decide).
• Maintain vision of risk vs reward for production changes, emphasize quality, ensure strict quality checks.

Development Process

• Practice and establish agile scrum processes across teams.
• Drive Agile delivery including Scrum, retrospectives, sprint planning, backlog refinement.
• Improve release process and ensure awareness of release milestones.

AI Leadership & Engineering Productivity

• Champion adoption of AI throughout the SDLC to enhance excellence, accelerate delivery, improve quality.
• Design, build, and deploy AI agents that automate workflows, increase developer productivity, support high-quality delivery.
• Advocate for AI-leveraged development with responsible innovation, maintaining security and best practices.

Production Support & SRE

• Identify root causes, drive SRE process improvements, ensure strict adherence.
• Monitor Production/SRE continuously, pull in resources proactively.
• Manage support escalations, communicate with support manager, participate in customer escalation calls.

Communication & Customer Focus

• Gather customer feedback directly to innovate and improve experience.
• Collaborate with field teams to set and meet expectations, support renewals.
• Work with engineering leads and managers, document processes, distribute updates to team.

Requirements

• 10+ years experience developing enterprise SaaS products
• 7+ years Java experience
• 5+ years leading and managing off and on-shore engineering teams
• Passion for consumable APIs and highly available distributed systems
• Passion for building highly resilient, distributed and scalable capabilities for complex enterprise needs
• Passion for using generative AI in all aspects of the product
• Deep understanding of distributed systems including HTTP protocols, distributed caching strategies, and observability
• Hands-on experience with REST/JSON architectures
• Deep understanding of SOAP/XML/JMS
• BS/MS in Computer Science

Preferred Qualifications

• Implemented continuous delivery/AWS deployment solutions
• Thrive on building high performance applications
• Agile Project/Release Management
• Accurate and fast decision making processes