Account Manager

Responsibilities

• Manage all aspects of the renewal cycle for Octus’ subscription relationships across a book of banking or buyside accounts.
• Manage key client interactions, focusing on account expansion opportunities and subscription renewals targeting 115%+ net retention.
• Build strong knowledge of the client base to identify and close cross-sell opportunities and achieve quota.
• Collaborate with Customer Success to deliver excellent client service and customer experience.
• Coordinate with the Product team to identify opportunities for product and platform enhancements.
• Track and analyze KPIs and product usage to determine appropriate relationship-management strategies.

Requirements

• 3–5+ years of progressive experience in account management selling to buyside firms or banks; experience working in credit is preferred.
• Ability to manage complex institutions involving multiple teams and stakeholders.
• Proven ability to develop deep knowledge of complex product suites, including datasets, API feeds, and research.
• Proven success hitting quota and executing cross-sell opportunities.
• Organized and detail-oriented, with the ability to prioritize, respond quickly, and manage multiple ongoing workstreams.
• Excellent interpersonal, verbal, and written communication skills.
• Experience with Salesforce required.
• Ability to work a hybrid schedule, with three days in the office per week.

Benefits

• Competitive health benefits.
• Matched pension plans.
• Paid time off.
• Generous parental leave.
• Gym subsidies.
• Educational reimbursements for career development.
• Recognition programs.