Product Operations Intern

Responsibilities

• Support customer implementations and onboardings with Customer Success Managers, including environment setup, configuration, and go-live validation.
• Build internal tooling to improve customer success and product operations by automating repetitive workflows and creating tracking systems.
• Identify process gaps and design scalable fixes.
• Own knowledge-base infrastructure, including coverage tracking, freshness standards, and documentation accuracy.
• Build and maintain reporting and operational signals for account risk, adoption, SLA performance, and KPIs.
• Collaborate with Product and Engineering to translate customer pain points and feature requests into scoped requirements.
• Support QA for feature releases by verifying functionality against customer-facing requirements.

Requirements

• Currently pursuing or recently completed a degree in Business, Product Management, Computer Science, Finance, or a related field.
• Strong written and verbal communication skills.
• Detail-oriented, organized, proactive, and able to manage multiple tasks independently.
• Comfortable participating in customer calls and representing the team professionally.
• Curious about B2B SaaS products and willing to learn across product, operations, and customer success.
• Based in London with the right to work in the UK; no visa sponsorship available.
• Willing to work hybrid three days per week in the London office.

Preferred Skills

• Familiarity with anti-fraud, AML, compliance, or fintech concepts.
• Prior internship or project experience in product, operations, or customer-facing work.
• Proficiency with data analysis tools and techniques for identifying trends and optimizing product operations.
• Interest in AI, machine learning, or intelligent automation applied to compliance or risk.

Compensation and Benefits

• Hands-on experience at a fast-growing Y Combinator startup.
• Direct mentorship from product and customer success leads.
• Substantive responsibilities and exposure to enterprise B2B SaaS operations.
• Opportunity to convert to a full-time role for exceptional performers.
• Low-bureaucracy, asynchronous work culture with minimal meetings.