Member of Client Operations, Settlements

Responsibilities

• Execute end-to-end settlement operations for institutional clients, including receiving, verifying, and processing requests accurately and on time.
• Reconcile activity across internal systems and external venues, including banking portals, custodians, and exchanges; use blockchain explorers to validate on-chain transactions.
• Maintain documentation and controls for repeatable settlement workflows; contribute to runbooks and knowledge sharing.
• Develop understanding of the crypto industry, tokens, protocols, and applications such as staking and governance.
• Navigate and learn operational systems and tools such as Salesforce, JIRA, and Looker.
• Partner cross-functionally with Trading, Client Operations, Risk, Compliance, Product, and Engineering to improve tools, reduce manual steps, and strengthen controls.
• Manage settlement transactions across digital assets, tokenized assets, and fiat currencies under strict time constraints.
• Prioritize competing demands, resolve discrepancies, and escalate appropriately to protect clients and the firm.
• Contribute to process improvements and projects that increase throughput, resiliency, and auditability.
• Stay current with evolving crypto market structure, operational best practices, and regulatory and compliance requirements.
• Build fluency in products, systems, and downstream dependencies to anticipate impacts of process changes.
• Document processes and cross-train teammates to avoid single points of failure.
• Communicate clearly and calmly during incidents, escalations, and high-pressure settlement windows.
• Build relationships with internal partners and external counterparties; align on timelines, next steps, and required inputs.
• Contribute to status updates, post-mortems, and playbooks.

Requirements

• 2+ years of experience in operations, settlements, reconciliations, or post-trade support, ideally in digital assets, fintech, or traditional finance.
• Strong attention to detail and ability to manage multiple time-sensitive workflows concurrently.
• Experience reconciling transactions and balances across systems, investigating breaks, and documenting findings.
• Familiarity with blockchain concepts and blockchain explorers, or strong willingness to learn quickly.
• Clear communication skills, ownership, and a practical, risk-aware mindset.

Nice-to-haves

• Experience supporting institutional clients or working with exchanges, banks, custodians, or other counterparties.
• Experience with operational tooling, reporting, or automation, including SQL, Python, Looker, or Retool.
• Exposure to AML/compliance workflows or regulated financial environments.