Workplace Operations Program Manager

Responsibilities

• Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement.
• Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions.
• Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered.
• Identify gaps in current program offerings and proactively develop solutions, often without an established playbook.
• Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience.
• Develop measurement frameworks and synthesize data and feedback to assess program performance, identify improvement opportunities, and inform strategic decisions.
• Support the team’s internal operating model by contributing to goal-setting, roadmap development, and team ways of working.
• Manage vendor relationships and provide direction where relevant to program delivery, ensuring alignment to Airbnb standards.
• Serve as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy.
• Communicate effectively across all levels of the organization, translating complex operational topics into clear guidance and actionable recommendations.

Requirements

• 8-10+ years of experience in program management, workplace operations, or a closely related field.
• Demonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously.
• Experience managing programs with global reach, including stakeholder alignment across functions, regions, and seniority levels.
• Strong systems-thinking and process-design skills; ability to build structure and clarity in fast-moving, ambiguous environments.
• Proven ability to influence without direct authority across teams and organizational levels.
• Experience developing policies, playbooks, and operational tooling for distributed teams.
• Strong analytical skills; comfortable using data to measure program performance and drive decisions.
• Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences.
• Proficiency with program and project management tools (e.g., Airtable, JIRA, or equivalent).
• Familiarity with AI tools and emerging technologies that improve operational workflows, with an ability to identify practical applications that drive efficiency and better decision making across programs.
• Customer service orientation and a commitment to delivering a high-quality employee experience.
• Comfortable operating with autonomy in a high-visibility environment with senior stakeholders.

Nice-to-Haves

• Familiarity with AI tools and emerging technologies.

Compensation

• Base pay range: $156,000 - $193,000 USD.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.