Programs Operations Lead, Growth Levers

Responsibilities

• Own a unified cross-lever roadmap and source of truth across incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising campaigns.
• Build and run the operating system, including cadence, launch readiness, RACI, resourcing visibility, and governance across Global Markets, growth marketing, product, merchandising, and finance.
• Establish change intake, prioritization, sequencing, approvals, and conflict resolution for campaign and lever requests.
• Translate budgets into executable roadmaps by tracking committed and available spend, incorporating funding decisions into plans, and reporting spend and returns to leadership.
• Coordinate regional business operations, growth marketing, partnerships, product, and merchandising teams to drive alignment and unblock decisions.
• Convert playbooks and country plans into standardized templates, coupon and efficiency-reference libraries, launch checklists, and repeatable campaign operations.
• Partner with Advanced Analytics and FP&A on performance tracking, post-mortems, readouts, efficiency, incrementality, seasonality, auto-apply, and standardized measurement.
• Own the Global Markets reporting cadence, including the Weekly Business Review, weekly leadership report, monthly country-performance newsletter, staff meetings, executive reviews, and country deep dives.
• Run recurring cross-functional roadmap syncs with payments, advanced analytics, growth marketing, merchandising, and international product.
• Maintain operating and reporting cadence through peak seasons and leadership absences.

Requirements

• 12+ years in program management, business operations, or marketing/GTM operations.
• Experience orchestrating growth, marketing, or commercial programs across multiple markets, ideally in marketplace, e-commerce, or consumer technology environments.
• Track record of establishing operating systems or central coordination capabilities from scratch, including intake, prioritization, RACI, cadence, and governance.
• Exceptional cross-functional orchestration in a matrixed organization spanning product, growth marketing, merchandising, finance, and regional or country operations.
• Strong operating discipline across roadmaps, change intake, sequencing, conflict resolution, launch management, business reviews, executive reporting, and written communication.
• Fluency translating multi-million-dollar budget decisions into roadmap and resourcing changes and reporting spend and return.
• Analytical fluency and experience partnering with analytics and finance on performance, efficiency, incrementality, and measurement standards.
• Comfort operating amid ambiguity and organizational transition, with strong ownership and prioritization.
• Fluent written and spoken English.
• Expected to work in the office approximately 3 days per week.

Nice-to-haves

• Hands-on experience with incentives, promotions and coupons, host-funded offers, lifecycle or CRM, merchandising, or partnerships.
• Experience working across international markets and time zones.
• Familiarity with SQL.