Engagement Manager, Public Sector

Responsibilities

• Manage customer relationships from the executive to the end user
• Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
• Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts

Requirements

Must haves:

• An active TS/SCI clearance
• 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
• A track record of structured, analytics-driven problem solving
• Excellent verbal and written communication skills
• Willingness to be onsite with customers up to 4 days per week in the DMV area and / or prepared to travel a minimum of 25%

Preferred:

• A technical background (education or professional experience with computer science, economics, statistics, engineering)
• A proven track record in B2B client-facing roles and expanding client relationships
• Prior experience owning the technical implementation of solutions to the government

Compensation

Base salary range for Washington DC: $166,400—$249,000 USD, plus equity and benefits including health, dental, vision, retirement, learning stipend, PTO, and commuter stipend.