Engagement Manager, Public Sector
Leads delivery of agentic AI workflows for national security customers, managing relationships, scoping use cases, and coordinating cross-functional teams to exceed AI/ML objectives. Requires TS/SCI clearance, 3+ years stakeholder experience, and onsite availability in DMV area.
About the job
Responsibilities
- Manage customer relationships from the executive to the end user
- Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
- Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
- Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
- Oversee onboarding and successful implementation of customer accounts
Requirements
Must haves:
- An active TS/SCI clearance
- 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
- A track record of structured, analytics-driven problem solving
- Excellent verbal and written communication skills
- Willingness to be onsite with customers up to 4 days per week in the DMV area and / or prepared to travel a minimum of 25%
Preferred:
- A technical background (education or professional experience with computer science, economics, statistics, engineering)
- A proven track record in B2B client-facing roles and expanding client relationships
- Prior experience owning the technical implementation of solutions to the government
Compensation
Base salary range for Washington DC: $166,400—$249,000 USD, plus equity and benefits including health, dental, vision, retirement, learning stipend, PTO, and commuter stipend.
Skills
AI/ML, Agentic Workflows, Stakeholder Management, Analytics, Customer Relationship Management, Project Management, Technical Implementation, Government Contracts, Ts/Sci Clearance, Cross-Functional Leadership
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