Tech Lead Manager, Human Agent Tooling

Responsibilities

• Lead a squad of 3–5 engineers, set the hiring bar, coach and develop talent, and own execution and delivery.
• Drive technical design and architectural decisions while mentoring engineers and fostering cross-functional collaboration.
• Lead and contribute to multiple projects, balancing ownership of key initiatives with broader team support.
• Build and maintain robust, low-latency APIs and backend services for Trust and Safety platforms.
• Serve as a domain expert in platform architecture and provide technical solutions for maturing platforms.
• Partner with data engineers, analysts, and product managers to ship features that improve member protection and experience.
• Improve platform reliability and performance through system architecture, observability, and automation.
• Evolve experimentation, policy lifecycle, and ML integration capabilities for decision-making at scale.
• Participate in an engineering on-call rotation, including incident response outside regular working hours when necessary.

Requirements

• 5+ years of experience developing software in a production environment at scale.
• Experience serving as a technical lead for a team and complex projects, including architectural decisions, execution coordination, and cross-functional alignment.
• Proven experience with Ruby on Rails or comparable frameworks.
• Experience with transactional databases and caching systems.
• Deep understanding of architectural patterns for large-scale web applications.
• Commitment to mentoring engineers and fostering team development.
• Appreciation for maintainable and well-tested code.
• Curiosity and passion for system architectures and technical challenges.

Nice-to-haves

• Experience in fast-paced or early-stage environments.

Compensation & Benefits

• Base salary: $187,000–$259,000.
• Eligible for a bonus, competitive equity package, and benefits.
• Benefits include backup child, elder, and pet care; subsidized commuter benefits; comprehensive health, financial, and wellbeing benefits; generous vacation and company-wide paid days off; an annual wellness stipend; paid parental leave; and family planning reimbursement.