GTM Strategy & Operations

Growth and Retention Strategy

• Define and operationalize Account Management strategy focused on retention and churn reduction across segments and regions.
• Build and execute playbooks for key churn drivers.
• Size opportunities and build business cases for coverage models, book construction, and engagement plays for existing sellers.

Revenue Operations & Performance Management

• Build and maintain operational cadence for AM org including book building, account assignment, pipeline hygiene, and rules of engagement.
• Partner with Data Science and Finance to define KPIs, build dashboards, and run WBR/MBRs for performance analysis and post-initiative reviews.
• Translate complex data into clear narratives and actionable recommendations.

Operational Automation & AI-Driven Experimentation

• Streamline and automate manual Account Management work such as book building, Slack triage, data enrichment, reporting, and workflows.
• Partner with CRM to build event-driven automations and AI agents across GTM stack (Salesforce, Clay, workflow tools).
• Partner with Product/Eng to provide real-time visibility into seller health, churn risk, and expansion signals.
• Stay current with AI-native GTM tooling and integrate proven approaches.

Cross-Functional Execution & Program Management

• Lead cross-functional workstreams across Sales, Product, Engineering, Analytics, Finance, Customer Support, and Account Management.
• Translate business goals into technical requirements and documentation (PRDs/BRDs).
• Break initiatives into pilots, manage roadmap, and drive delivery with leadership and stakeholders.
• Frame initiatives for buy-in, define milestones in fast-paced environment.

Requirements

• 5+ years in strategy and operations, revenue/sales operations, GTM strategy, business operations, or management consulting (ideally SaaS, FinTech, or high-growth tech).
• Builder's bias toward action; energized by blank canvas and shipping prototypes.
• Hands-on experience automating workflows with Salesforce, Clay, Zapier, n8n or similar; experience connecting systems via APIs.
• Hands-on with Salesforce, Looker, Snowflake (or equivalents): pull data, generate insights.
• Experience documenting business/technical requirements (PRDs/BRDs) and partnering with technical teams.
• Solid understanding of Account Management or GTM motions: coverage models, segmentation, pipeline, retention/expansion levers.
• Excellent communication and stakeholder management skills; influence without authority.
• Comfort with ambiguity, low-ego ownership mindset.

Nice-to-Haves

• Experience in FinTech or payments industry.
• Familiarity with AI agents and frontier GTM tooling.