Senior Operations Manager

Responsibilities

Inventory Control & Governance

• Own the end-to-end inventory control operating model across internal warehouses, manufacturing locations, contract manufacturers, 3PLs, and partner-held inventory locations.
• Set standards for ABC and risk-based counts, high-value inventory, exception approvals, and discrepancy closure.
• Improve inventory practices to protect margin, reduce loss and write-offs, and strengthen perpetual accuracy.
• Align physical inventory movements, ERP/WMS transactions, documentation, approvals, and financial controls.
• Drive root-cause analysis and corrective actions for count variances, transfer discrepancies, receiving issues, RMA activity, MRB, scrap, unbuild activity, holds, aging inventory, and open exceptions.

Warehouse Footprint & Scalability

• Define warehouse and inventory footprint strategy to support growth, inventory accuracy, and transaction discipline.
• Evaluate internal warehouse, 3PL, partner, and contract-manufacturer nodes against volume, material risk, storage needs, service levels, and controls.
• Develop scalable warehouse processes, storage strategies, location controls, receiving protocols, inventory movement standards, and disposition workflows.
• Identify capacity risks, process gaps, and control weaknesses affecting inventory availability, margin, production continuity, or audit readiness.

3PL Partnership & Performance

• Own 3PL operating relationships, governance cadence, performance management, issue escalation, and service-level expectations.
• Set standards for receiving, storage, transfers, cycle counts, shipment handoffs, proof-of-delivery retention, exception reporting, and transaction timing.
• Improve inventory accuracy, reduce manual reconciliation, strengthen custody controls, and maintain audit-ready evidence.
• Monitor partner performance through KPIs, scorecards, business reviews, and corrective action plans.

RMA / Reverse Logistics Inventory

• Own inventory control for RMA and reverse-logistics movements through final receipt and reconciliation.
• Track ERP/WMS documentation, location status, custody changes, receipt confirmation, and exceptions accurately.
• Coordinate with Logistics, Warehouse, Manufacturing, Quality, Customer Support, Finance, 3PLs, and partner teams on returned or transferred materials.
• Drive closure of missing receipts, transaction gaps, aging RMA inventory, in-transit discrepancies, undocumented returns, and unresolved exceptions.

Finance Partnership, SOX Readiness & Audit Controls

• Partner with Finance and Accounting on inventory valuation, period-end close, audit evidence, and SOX readiness.
• Define controls for inventory adjustments, cycle-count variances, receipts, transfers, scrap, MRB, RMA, unbuild activity, and partner-held inventory.
• Maintain audit-ready documentation for custody, receiving, count execution, adjustment approvals, inventory movement evidence, and corrective actions.
• Support month-end, quarter-end, and year-end readiness by closing exceptions and reducing manual reconciliation.
• Escalate control gaps, aging exceptions, missing evidence, and process noncompliance.

Warehouse Operations & Process Execution

• Lead operating standards for receiving, put-away, storage, inventory movements, staging, kitting support, shipment handoffs, and controlled disposition.
• Ensure documented warehouse processes are scalable, consistently followed, and aligned with ERP/WMS controls.
• Drive transaction timing, physical-to-system alignment, location accuracy, and exception follow-up.
• Resolve operational blockers and improve material flow across Warehouse, Manufacturing, Supply Chain, Quality, Engineering, Finance, and Logistics.

Systems, Reporting & Continuous Improvement

• Improve ERP/WMS workflows, reporting, dashboards, exception queues, access controls, and partner data feeds.
• Use data to identify recurring defects, transaction lag, aging exceptions, partner performance issues, count-variance trends, and inventory risk.
• Develop and monitor KPIs for inventory accuracy, cycle-count completion, transaction SLA compliance, exception aging, receiving discipline, adjustment trends, and 3PL performance.
• Lead corrective-action and continuous-improvement initiatives addressing root causes.
• Translate operational data into leadership updates, prioritization recommendations, and action plans.

Requirements

• 8+ years of experience in warehouse operations, inventory control, supply chain operations, manufacturing operations, 3PL management, logistics operations, or a related field.
• Experience leading inventory control, warehouse execution, partner operations, cycle counts, discrepancy resolution, and operational process improvement.
• Strong understanding of receiving, transfers, cycle counting, variance investigation, inventory adjustments, scrap, MRB, RMA/reverse logistics, unbuild/rebuild activity, storage controls, transaction accuracy, and physical inventory governance.
• Experience across multiple inventory nodes, including internal warehouses, manufacturing sites, contract manufacturers, 3PLs, data centers, or external partner locations.
• Working knowledge of ERP, WMS, and operational reporting systems; NetSuite experience strongly preferred.
• Ability to partner effectively with Finance and Accounting on inventory controls, audit evidence, and SOX readiness.