AI Solutions Strategist

What You'll Do

• Discover and diagnose customer needs

  • Run stakeholder interviews and workflow deep dives with Finance, Procurement, AP, and IT teams
  • Map end-to-end processes and pinpoint the "why" behind pain points (risk, cost, cycle time, compliance, exceptions)
  • Identify where AI can create leverage, including intelligent intake, classification, routing, matching, and exception handling

• Translate needs into clear solution requirements

  • Turn qualitative input into crisp requirements: problem statements, success metrics, constraints, and acceptance criteria
  • Define deployment plans that balance speed, safety, and scalability (MVP → iteration → rollout)
  • Partner with customer teams to align on change management, operating model updates, and adoption plans

• Partner with technical teams to implement AI-powered workflows

  • Work closely with Ramp Engineers and AI builders to design and ship solutions that meet real customer workflows
  • Help specify data inputs, integrations, and governance needs (system-of-records, policy rules, auditability)
  • Support evaluation of models and prompts against customer-specific edge cases and risk tolerance

• Drive feedback loops into Ramp's core product

  • Synthesize learnings across customers into reusable patterns and product opportunities
  • Write high-signal briefs for Product and Engineering: what customers need, why it matters, and what to build next
  • Advocate for scalable solutions that reduce custom work over time

• Communicate impact and guide executives

  • Present status, outcomes, and recommendations to audiences ranging from operators to execs
  • Quantify impact (time saved, error reduction, improved compliance, faster close) and connect it to business outcomes
  • Create simple narratives, demos, and artifacts that make AI workflows understandable and trustworthy

What You Need

• Strong customer empathy and the ability to earn trust quickly with senior stakeholders
• Excellent problem framing: ability to turn messy workflows into clear systems and priorities
• Comfort operating in ambiguity and iterating quickly while keeping quality high
• Ability to communicate clearly in writing (briefs, requirements, postmortems) and verbally (workshops, exec readouts)
• A builder mindset: likes shipping, learning, and improving the system
• Experience in solutions, implementation, product strategy, consulting, or technical program management
• Strong grounding in corporate finance / controllership workflows, including accounting close, spend governance/controls, budgeting, procurement, and AP operations
• Experience translating finance requirements into system design and configuration (e.g., ERP/accounting, procurement, expense management, payments), including integrations, data mapping, and controls
• Ability to partner with finance system owners/admins to drive change management, testing (UAT), and successful rollouts
• Familiarity with finance operations workflows (AP, procurement, expenses, cards, accounting close)
• Exposure to AI-enabled products, automation, or applied ML (not required to be an ML engineer)
• Basic comfort with data concepts and systems integration (APIs, ETL, SQL, spreadsheets, data quality)

Benefits

• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)