Senior Product Designer, Member Experience
Senior Product Designer shaping member-facing health experiences. Designs intuitive, personalized digital products across mobile and web, partnering with product, engineering, and clinical teams.
About the job
What You’ll Accomplish
- Design end-to-end member experiences across key product surfaces, from early exploration to detailed execution and post-launch iteration.
- Simplify complex health, behavior change, and program workflows into experiences that feel clear, supportive, and easy to use.
- Create personalized and habit-forming product experiences that help members stay engaged and make progress over time.
- Partner closely with product managers, engineers, data scientists, researchers, and clinicians to shape product direction and deliver meaningful outcomes.
- Use qualitative and quantitative signals to inform design decisions, identify opportunities, and improve member outcomes.
- Contribute to and extend our design system by creating scalable patterns, components, and interaction models.
- Champion quality, accessibility, and inclusive design across the member experience.
- Communicate design rationale clearly through flows, prototypes, frameworks, and storytelling that build alignment across teams.
Basic Qualifications
- An updated portfolio that showcases strong product design craft, clear thinking, and shipped work with measurable impact.
- 5+ years of product design experience, including experience partnering closely with product and engineering teams.
- Experience designing and shipping consumer-facing digital products across mobile and/or web platforms.
- Strength in interaction design, visual design, and systems thinking.
- Experience taking work from ambiguous problem definition through execution and iteration.
- Strong communication and collaboration skills, with the ability to explain decisions and influence cross-functional partners.
- Bachelor’s degree in Interaction Design, Product Design, Service Design, Human-Computer Interaction, or a related field, or equivalent practical experience.
Preferred Qualifications
- Experience designing products that support behavior change, engagement, or personalized journeys.
- Experience working in healthcare, digital health, wellness, or other consumer products with meaningful real-world impact.
- Comfort using research insights, experimentation, and product data to refine the user experience.
- Experience designing across interconnected systems, multi-step flows, or complex service experiences.
- Proficiency in prototyping to explore concepts, communicate motion and interaction, and de-risk ideas.
- Experience contributing to design systems and improving product consistency at scale.
- Curiosity about emerging tools, including AI-enabled workflows, and how they can improve the design process and product experience.
- Passion for helping people live healthier lives through thoughtful design and technology.
Skills
Figma, Prototyping, Interaction Design, Visual Design, Design Systems, User Research, Accessibility, Mobile Design, Web Design, Systems Thinking
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