Senior Product Designer, Member Experience

What You’ll Accomplish

• Design end-to-end member experiences across key product surfaces, from early exploration to detailed execution and post-launch iteration.
• Simplify complex health, behavior change, and program workflows into experiences that feel clear, supportive, and easy to use.
• Create personalized and habit-forming product experiences that help members stay engaged and make progress over time.
• Partner closely with product managers, engineers, data scientists, researchers, and clinicians to shape product direction and deliver meaningful outcomes.
• Use qualitative and quantitative signals to inform design decisions, identify opportunities, and improve member outcomes.
• Contribute to and extend our design system by creating scalable patterns, components, and interaction models.
• Champion quality, accessibility, and inclusive design across the member experience.
• Communicate design rationale clearly through flows, prototypes, frameworks, and storytelling that build alignment across teams.

Basic Qualifications

• An updated portfolio that showcases strong product design craft, clear thinking, and shipped work with measurable impact.
• 5+ years of product design experience, including experience partnering closely with product and engineering teams.
• Experience designing and shipping consumer-facing digital products across mobile and/or web platforms.
• Strength in interaction design, visual design, and systems thinking.
• Experience taking work from ambiguous problem definition through execution and iteration.
• Strong communication and collaboration skills, with the ability to explain decisions and influence cross-functional partners.
• Bachelor’s degree in Interaction Design, Product Design, Service Design, Human-Computer Interaction, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience designing products that support behavior change, engagement, or personalized journeys.
• Experience working in healthcare, digital health, wellness, or other consumer products with meaningful real-world impact.
• Comfort using research insights, experimentation, and product data to refine the user experience.
• Experience designing across interconnected systems, multi-step flows, or complex service experiences.
• Proficiency in prototyping to explore concepts, communicate motion and interaction, and de-risk ideas.
• Experience contributing to design systems and improving product consistency at scale.
• Curiosity about emerging tools, including AI-enabled workflows, and how they can improve the design process and product experience.
• Passion for helping people live healthier lives through thoughtful design and technology.