Lead Customer Engineer

Responsibilities

• Execute end-to-end account strategy for a major enterprise customer.
• Serve as the primary customer-facing point of contact, managing executive and leadership relationships.
• Lead large, multi-workstream customer programs, coordinating delivery across simulation, validation, and autonomy workstreams toward key milestones.
• Drive cross-functional coordination across engineering, product, and sales teams to ensure customer needs are met through effective prioritization.
• Prioritize and delegate across competing workstreams and a team of engineers to maximize customer impact.
• Navigate ambiguity and complex customer situations, including incident response and high-stakes escalations, with composure and sound judgment.
• Communicate program status, risks, and recommendations clearly to senior customer stakeholders.
• Engage customers to understand pain points and identify opportunities for additional projects.
• Evaluate project timelines with customers and adjust resource needs based on feedback.

Requirements

• Typically 7+ years of experience working with external enterprise customers to integrate complex systems, troubleshoot issues, and drive problems to resolution.
• Experience leading multi-workstream programs and coordinating cross-functional teams under ambiguity.
• Excellent executive-level and technical communication skills, with a focus on solving customer problems.
• Strong grounding in large-scale software development and baseline knowledge of software systems.
• Professional fluency in Korean and English.

Nice to Have

• Domain background in sensors, ADAS/AD, automotive, or a closely related field.
• Experience directly managing or leading teams of engineers in a formal leadership capacity.
• Experience with commercially available tools such as JIRA.
• Proven track record leading complex programs involving 15+ software and hardware engineers.
• Thoughtful, efficient execution and a willingness to handle tasks of any size.