Technical Writer

Core Responsibilities

• Create and maintain comprehensive training materials — including guides, tutorials, SOPs, troubleshooting docs, and certification content — for a range of audiences including Operators, Technicians, Ops Leads, QMs, and Engineering teams.
• Become a go-to resource for Robotics and collections systems, developing deep enough fluency to translate technical complexity into documentation that non-technical users can act on.
• Identify knowledge gaps across teams and proactively address them with new or updated content, keeping materials current with evolving tools and processes.
• Work within established content standards and templates to ensure documentation is consistent, accessible, and ready for use across multiple regions.
• Support the localization and adaptation of training materials for international teams, working within i18n frameworks to ensure regional consistency.
• Partner with engineers, product managers, and operators to gather source material, validate accuracy, and synthesize complex information into actionable documentation.
• Assist in the delivery and continuous improvement of onboarding and training programs.
• Maintain a regular review cadence for existing content, flagging and resolving accuracy issues and versioning changes as tools and processes evolve.

Qualifications/Requirements

• 2–4 years of experience in technical writing, ideally in a technology, robotics, hardware, or operations-heavy environment.
• Proven ability to learn complex technical systems quickly and translate them into clear documentation for non-technical audiences.
• Experience working within documentation systems, style guides, or content standards — and a strong instinct for consistency and quality.
• Familiarity with internationalization (i18n) considerations in content creation — you understand what it means to write for translation and adaptation across regions.
• Strong cross-functional collaboration skills; you’re comfortable working with engineers, ops leads, and subject matter experts to extract and validate information.
• Organized, detail-oriented, and able to manage multiple content workstreams simultaneously.
• Experience with content management systems and documentation tooling.
• Entrepreneurial mindset — you’re energized by building and are comfortable navigating ambiguity.

Nice to Have

• Experience in robotics, physical AI, or hardware operations environments.
• Spanish language proficiency.
• Exposure to certification or credentialing program design.