Associate Technical Writer
Produces client-facing and internal technical documentation, release notes, upgrade materials, and newsletters for software products. Requires 1–3 years of technical writing experience, strong communication and research skills, and familiarity with authoring tools such as MadCap Flare.
About the job
Responsibilities
- Document system features for all products in Online Help and monthly release overviews, coordinating reviews with Product and Engineering.
- Write client-facing external bug-fix release notes for monthly releases, coordinating reviews with Engineering and QA.
- Produce and maintain client upgrade documentation packages for individual client environments, coordinating with Client Delivery.
- Write and produce the internal monthly newsletter.
- Provide internal writing support for special projects across the company.
Requirements
- 1–3 years of experience writing technical documentation for software products.
- Experience with single-source documentation authoring tools such as MadCap Flare.
- Outstanding communication, interpersonal, and research skills.
- Strong analytical and problem-solving skills.
Nice-to-haves
- Experience with financial software or fintech.
- Experience using AI tools for research.
- Familiarity with basic investing principles.
- Familiarity with software development and testing processes.
- Familiarity with source control and issue-tracking systems such as Jira, GitHub, and Confluence.
- Experience scripting and building training videos.
Compensation
- Base salary range: $65,000–$75,000 USD.
- Benefits include company-paid medical premiums, paid time off, and other variable compensation where eligible.
Skills
Technical Writing, Madcap Flare, AI Tools, Software Development, Software Testing, Jira, GitHub, Confluence, Scripting, Training Videos
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