Program and Enablement Manager, EOR HR
Manages scalable EOR HR operations, processes, case management, training, and knowledge systems across multiple countries. The role requires 5+ years of HR operations or program management experience, international employment-law knowledge, strong project leadership, and data-driven process improvement.
About the job
Responsibilities
Program and Process Ownership
- Design and implement scalable HR operations processes and standard operating procedures spanning onboarding, offboarding, leave management, benefits administration, and regulatory compliance.
- Manage EOR operational initiatives across multiple countries, including process redesigns and compliance-driven rollouts, while tracking plans, milestones, and risks.
- Support launches in new countries by checking readiness, setting up workflows, and ensuring compliance with local laws in partnership with local HR Advisors.
- Own the end-to-end case management lifecycle and improve support tools, workflows, and automation.
Knowledge, Training, and Performance Enablement
- Maintain internal and external guides and help center articles to improve access to information and reduce support tickets.
- Determine content for client help articles and policy guides.
- Create training plans for new EOR team members and communicate feature and process changes.
- Build programs that help supervisors, leads, and managers coach their teams using data and clear feedback.
Data, Insights, and Continuous Improvement
- Collect feedback from managers across regions and identify service improvements.
- Track performance and turn reports into practical dashboards.
- Analyze data to identify root causes, guide priorities, and partner with Product, Engineering, Sales, Implementation, and Operations on solutions.
Requirements
- 5+ years of experience in HR operations, EOR services, or program management in a fast-paced company.
- Experience managing complex projects with multiple stakeholders, tight deadlines, and international teams.
- Experience building clear processes and guides from scratch.
- Understanding of international employment laws and EOR services.
- Experience with case management systems such as Salesforce and knowledge management platforms such as Confluence and Help Center.
- Experience designing training curricula and coach-the-coach frameworks for frontline leaders.
- Strong project planning, risk identification, stakeholder communication, writing, and verbal communication skills.
- Experience building dashboards and using data to make decisions.
- Ability to operate across time zones and manage workstreams spanning multiple regions.
Skills
Hr Operations, Employer Of Record, International Employment Law, Program Management, Process Design, Standard Operating Procedures, Salesforce, Confluence, Knowledge Management, Training Curricula, Dashboarding, Data Analysis, Case Management, Workflow Automation, Regulatory Compliance
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