Manager - Tech Solutions
Leads a regional Data & AI technical solutions team supporting customer production workloads across APJ and EMEA. The role combines people leadership, customer-facing troubleshooting, data engineering expertise, and collaboration with product engineering to improve reliability and adoption.
About the job
Responsibilities
- Lead and grow a regional team of Data & AI technical experts in India.
- Provide resilient, smooth operation of customer production workloads.
- Oversee support operations during APJ and EMEA business hours and coordinate with global teams for 24x7 support coverage.
- Resolve complex and long-running data engineering use cases for Databricks customers, including performance optimization, production job resiliency, workload stabilization on new products and features, and related challenges.
- Support successful adoption of new Databricks products and features for customer production workloads.
- Engage with top customers to understand their Data & AI strategy and business needs, collaborating with field engineering and sales when required.
- Partner with internal product engineering teams to improve Databricks products and their supportability.
- Maintain high reliability of the Databricks platform to help customers achieve their business goals.
Requirements
- At least 3 years of people leadership experience as a manager.
- 12+ years of experience in the IT industry.
- Strong software engineering background with specialization in data engineering.
- Big data and cloud experience, ideally at production scale.
- Experience leading teams in engineering, technical support, or consulting.
- Customer-facing experience is highly desirable.
- Hands-on experience in at least two of the following at production scale:
- Big data, including Spark, Hadoop, or Kafka
- Machine learning or artificial intelligence projects
- Data science or streaming use cases
- Strong troubleshooting skills across distributed systems.
- Strong ownership mindset and ability to work in a fast-paced, startup-like environment with evolving needs.
- Bachelor’s or master’s degree in computer science or an equivalent technical field.
Nice-to-haves
- Apache Spark expertise.
- Strong background in customer-facing support leadership roles.
Benefits
- Databricks offers comprehensive benefits and perks tailored to the needs of employees, with region-specific details available through the company’s benefits information.
Skills
Data Engineering, Big Data, Spark, Hadoop, Apache Kafka, Machine Learning, Artificial Intelligence, Data Science, Data Streaming, Cloud Computing, Distributed Systems, Software Engineering
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