Global Operations Specialist
Executes end-to-end container and air-freight shipment operations, resolves exceptions, coordinates delivery appointments, and supports continuous improvement. The role requires strong customer service, attention to detail, English fluency, and flexible shift availability.
About the job
Responsibilities
- Execute the movement of containers and air freight through availability at the destination port or warehouse.
- Ensure shipments move on time and exceptions are handled appropriately while maintaining Flexport's quality standards.
- Serve as the first point of escalation for issue resolution and provide prompt, effective resolutions to support customer experience.
- Use metrics to identify performance opportunities, including data quality and shipment milestone timeliness.
- Follow Standard Operating Procedures (SOPs) to meet internal Key Performance Indicators (KPIs), Service-level Agreements (SLAs), and productivity goals.
- Analyze data to identify root causes of defects and support continuous improvement efforts.
- Coordinate shipment delivery appointments and complete reporting functions supporting client business needs.
Requirements
- Bachelor's or associate's degree, or 1+ year of relevant experience preferred.
- Strong customer service skills, including empathy, prioritization, troubleshooting, and de-escalation of challenging issues.
- Fluency in written and verbal English.
- Strong attention to detail in a high-energy, fast-paced environment.
- Ability to work flexible hours, including national holidays, weekends, swing or night shifts, and overtime as business needs require.
Benefits and Compensation
- Opportunities for international experience, relocation, and growth as Flexport expands into new markets.
Skills
Supply Chain Management, Data Analysis, Customer Service, Root Cause Analysis, Standard Operating Procedures, Key Performance Indicators, Service-Level Agreements, Shipment Tracking
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