Account Manager - Health Systems
Owns post-implementation success for health system customers, driving adoption, renewals, expansion, and ROI. Builds executive relationships and partners cross-functionally in complex healthcare environments. Requires 5+ years in account management or customer success with health systems experience.
About the job
Key Responsibilities
- Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts
- Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
- Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI
- Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment
- Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities
- Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes
- Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues
- Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions
- Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through
Qualifications
Required
- 5+ years of experience in Account Management, Customer Success, or a similar post-sale role
- Experience supporting health systems, hospitals, or enterprise healthcare customers
- Proven success driving renewals and expansion in complex, regulated environments
- Strong executive presence with excellent cross-functional communication skills
Preferred
- Experience with healthcare IT, AI/ML platforms, or clinical workflow tools
- Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs
- Experience working with multiple stakeholder personas and long sales or adoption cycles
Compensation
- Base salary of $150K–$160K, plus uncapped variable compensation (20–33% of base)
- Total on-target earnings competitive; includes equity and full benefits
- Flexible based on experience
Skills
Customer Success, Account Management, Healthcare It, AI/ML, Clinical Workflow Tools, Clinical Informatics, Change Management, ROI Analysis, Executive Communication, Cross-Functional Collaboration
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