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LatentLatentNew York, NY

Account Manager - Health Systems

Owns post-implementation success for health system customers, driving adoption, renewals, expansion, and ROI. Builds executive relationships and partners cross-functionally in complex healthcare environments. Requires 5+ years in account management or customer success with health systems experience.

150k – 160k/yr
Hybrid5+ YOEAccount Management

About the role

Key Responsibilities

  • Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts
  • Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
  • Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI
  • Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment
  • Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities
  • Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes
  • Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues
  • Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions
  • Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through

Qualifications

Required

  • 5+ years of experience in Account Management, Customer Success, or a similar post-sale role
  • Experience supporting health systems, hospitals, or enterprise healthcare customers
  • Proven success driving renewals and expansion in complex, regulated environments
  • Strong executive presence with excellent cross-functional communication skills

Preferred

  • Experience with healthcare IT, AI/ML platforms, or clinical workflow tools
  • Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs
  • Experience working with multiple stakeholder personas and long sales or adoption cycles

Compensation

  • Base salary of $150K–$160K, plus uncapped variable compensation (20–33% of base)
  • Total on-target earnings competitive; includes equity and full benefits
  • Flexible based on experience

Skills

Customer SuccessAccount ManagementHealthcare ItAI/MLClinical Workflow ToolsClinical InformaticsChange ManagementROI AnalysisExecutive CommunicationCross-Functional Collaboration

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